Lead Product Quality Engineer - Customer Returns

Energy Consulting group; Gloucester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading aerospace firm is seeking a Lead Product Quality Engineer to join their team in Gloucester. The role involves quality ownership, customer interaction, and internal auditing. Candidates should possess strong mechanical engineering knowledge and problem-solving skills. Knowledge of AS9100 standards is preferred. This position offers flexible working arrangements and a comprehensive benefits package.

Benefits

Non-contributory Pension

Private medical cover

Life Assurance

Holiday Hourly equivalent of 26 days

Qualifications

• Good understanding of mechanical engineering components & assemblies.
• Working knowledge of propeller systems.
• Demonstrable experience in RCCA and structured problem solving.

Responsibilities

• Quality ownership for R&O (CAA/EASA Part145) value stream.
• Examination of customer returned products to identify trends.
• Conduct internal audits as defined by audit plan.

Skills

Good understanding of mechanical engineering components

Customer and stakeholder management

Experience in RCCA and structured problem solving

Understanding and application of Lean tools and techniques

Education

Degree educated or recognized apprenticeship

Job description

Job Description Summary

During a time of continued and exciting growth, at Dowty (a GE Aerospace company) we have an exciting new permanent opportunity for a Lead Product Quality Engineer to join our onsite team at our cutting edge manufacturing site in Brockworth, near Gloucester.

Job Description

Roles and Responsibilities:

• Product Quality Engineer (R&O)
• Quality ownership for R&O (CAA/EASA Part145) value stream, developing and maintaining operating rhythms with Customer Ops team to meet customer delivery & satisfaction.
• Examination of customer returned products to identify trends, determine root cause of failure & corrective action.
• Investigate and liaise with customer on warranty returns / claims.
• Produce engineering reports on findings and lead any RCCA or business improvement actions required.
• Feedback and coach customers on in-service maintenance.
• Conduct internal audits as defined by audit plan and regulatory requirements.
• Support daily business operating rhythms and provide Quality function guidance to R&O shop teams.
• Identify quality risk areas and drive continuous improvement activities.
• Willing to travel domestically and internationally.

Required Experience and Capabilities:

• Good understanding of mechanical engineering components & assemblies and/or fibre reinforced composite assemblies is essential.
• Working knowledge of propeller systems.
• Customer and stakeholder management.
• Experience in communication tools and business system use.
• Demonstrable experience in RCCA and structured problem solving is a must for this role.
• Working knowledge and understanding of AS9100 standards and Part 145 regulations (Part21 understanding also preferable).
• Demonstrable Experience working in a Part 145 organization.
• Qualified internal Auditor preferred, not essential.
• Understanding and application of Lean tools and techniques.
• Degree educated, recognised apprenticeship or equivalent.

Flexible Working

GE supports and encourages flexible working arrangements, where possible, and recognises the benefits to employees of having a positive work-life balance.

Total Reward

At GE Aviation we understand the importance of Total Reward. Our flexible benefits plan, called FlexChoice, gives you freedom, choice and flexibility in the way you receive your benefits, as well as giving you the opportunity to make savings where possible.

As a new joiner to GE we are pleased to be able to offer you the following as default in your benefit fund, which you then can tailor to meet your individual needs;

• Non-contributory Pension
• Life Assurance
• Group income protection
• Private medical cover
• Holiday Hourly equivalent of 26 days, with flexible option to buy or sell

Security Clearance

Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please see the link below for further details regarding the requirements for BPSS clearance: BPSS

Right to Work

Applications from job seekers who require sponsorship to work in the UK are welcome and will be considered alongside all other applications. However, under the applicable UK immigration rules as may be in place from time to time, it may be that candidates who do not currently have the right to work in the UK may not be appointed to a post if a suitably qualified, experienced and skilled candidate who does not require sponsorship is available to take up the post. For further information please visit the UK Visas and Immigration website.

Additional Information

Relocation Assistance Provided: No