Lead General Manager, Heritage & Visitor Experience

The National Trust; Sevenoaks; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading heritage organization in Sevenoaks seeks a General Manager to unify Ightham Mote and Knole properties. The ideal candidate will lead multidisciplinary teams, ensure financial targets are met, and cultivate relationships with stakeholders while promoting inclusion. Responsibilities include managing visitor experiences and compliance while championing conservation efforts across these historic sites. This role offers substantial benefits such as a pension scheme, discounts, and flexible working arrangements.

Benefits

Substantial pension scheme

Free entry to National Trust places

Rental deposit loan scheme

Season ticket loan

EV car lease scheme

Work discounts

Holiday allowance up to 32 days

Flexible working

Employee assistance programme

Free parking

Qualifications

• Experience leading and managing multi-disciplinary teams, including volunteers and specialists.
• Proven success in developing and delivering long-term plans aligned to organizational goals.
• Demonstrated ability to manage budgets and deliver financial targets.
• Proficient in building relationships with a wide range of stakeholders.

Responsibilities

• Manage departmental heads in areas like visitor experience and facilities.
• Lead initiatives for conservation and improvement of properties.
• Inspire staff and volunteers to create exceptional visitor experiences.
• Ensure compliance with risk management and operational protocols.

Skills

Leadership of multi-disciplinary teams

Budget management

Project delivery

Stakeholder relationship building

Health & safety compliance

Change management

Commitment to inclusion

Job description

A leading heritage organization in Sevenoaks seeks a General Manager to unify Ightham Mote and Knole properties. The ideal candidate will lead multidisciplinary teams, ensure financial targets are met, and cultivate relationships with stakeholders while promoting inclusion. Responsibilities include managing visitor experiences and compliance while championing conservation efforts across these historic sites. This role offers substantial benefits such as a pension scheme, discounts, and flexible working arrangements.