Jr. Support Engineer with Serbian, Polish and English

Stefanini; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

A global IT services company in the UK is seeking a Junior Support Engineer who speaks Serbian, English, and Polish. The role involves assisting clients with IT issues through various communication channels and troubleshooting hardware and software problems. Candidates should have a can-do attitude and strong organizational skills. Competitive offerings are provided including a dynamic work environment.

Qualifications

• Strong communication skills in Serbian, English, and Polish.
• Ability to troubleshoot hardware, software, and network-related issues.
• Experience with ticketing systems is a plus.

Responsibilities

• Assist clients with IT issues via email, phone, and chat.
• Log in remotely to resolve software issues.
• Document issues in the ticketing system daily.
• Escalate problems to higher support when necessary.

Skills

Advanced level of Serbian

Advanced level of English

Advanced level of Polish

Can-do attitude

High adaptability

Resilience

Organized

Analytical

Detail-oriented

Job description

Overview

Stefanini is a global IT services company with over 88 offices in 39 countries across the globe. Since 1987, Stefanini has been providing offshore, onshore and near-shore IT services, including application development, IT infrastructure outsourcing (helpdesk support and desktop services), systems integration, consulting and strategic staffing to enterprises around the world. We are currently looking for a Junior Support Engineer with Serbian to join our team.

Responsibilities

• You will talk with clients (via email, phone and chat) to help them solve IT issues, including account password resets, Internet connectivity issues, and emailing options.
• You will log in remotely to clients' computers to resolve software issues.
• You will document issues in the ticketing system on a daily basis.
• Troubleshoot hardware, software and network-related issues.
• Escalate problems to the next level of support when necessary.

Qualifications

• Advanced level of Serbian, English and Polish.
• Can-do attitude, high adaptability, and resilience.
• Organized, analytical, and detail-oriented.

What’s next

To apply, because job postings can be taken down, please apply today. For further information, contact [e-mail].

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you.

About us

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co-creating solutions together with our clients that accelerate results and improve the experience of people and organizations. Our mindset is AI First, focusing on cutting-edge technology and results for our clients. We are a group that values collaboration and offers a dynamic environment where you will learn by doing, grow with the team, and contribute with ideas and projects.

Learn more about us at www.stefanini.com and follow us on LinkedIn, Facebook and Instagram.