IT Support Specialist

STR Group Limited; Sowerby Bridge; On-site; GBP 60,000 - 80,000; Full time

Job summary

An innovative international business in Sowerby Bridge seeks an IT End User Support Specialist to provide high-quality support to stakeholders. You'll troubleshoot hardware and software issues while enabling users to maximize their use of available IT resources. This on-site role offers a competitive benefits package including a company pension plan and generous holiday allowance.

Benefits

Company pension plan up to 7% employer contribution

Life Insurance up to 2x your annual salary

25 Days Holiday per year

Qualifications

• Experience supporting end users with IT-related issues.
• Background in troubleshooting both hardware and software.
• Familiarity with various hardware devices and management.

Responsibilities

• Provide high quality End User IT support to colleagues.
• Act as a key point of contact for IT support function.
• Troubleshoot and escalate hardware and software issues.

Skills

Experience with SCCM or Intune

Confidence administering and maintaining networks

Troubleshooting hardware and software issues

Knowledge of O365 and Microsoft OS's

Experience with Active Directory and Azure AD

Experience in ITIL environment

Job description

Overview

IT End User Support Specialist - On-site - Sowerby Bridge

We are on the hunt for a skilled and passionate End User Support specialist to join a growing international business providing support to stakeholders across the business for IT related issues. This role will enable users to take full advantage of the Hardware, Software, Applications, and Devices available to them to support business goals while providing a top tier experience for the end users.

This is an on-site role working 37hrs per week, with a half day on Fridays finishing at lunch time.

Responsibilities

• Provide high quality End User IT support to colleagues and stakeholders across the business
• Act as a key point of contact for the wider business and the IT Support function
• Troubleshoot hardware and software related issues with scope to escalate issues to team leaders and more senior colleagues as needed

Experience and Skills

• Experience with SCCM or Intune
• Confidence administering and maintaining networks
• Experience working with a variety of hardware including Desktops, Laptops, Printers, and Mobile Devices and their management
• Strong background of troubleshooting hardware and software related issues
• Experience working within an ITIL environment, ideal candidates will hold an ITIL V3 or V4 certification
• Excellent knowledge of O365 and Microsoft OS's
• Understanding and experience of Active Directory, Azure AD, and Exchange

Benefits

• Company pension plan up-to 7% employer contribution
• Life Insurance up-to 2x your annual salary
• 25 Days Holiday per year