IT Support Engineer

TipTopJob; Telford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading IT services company in Telford is seeking an IT Support Engineer to provide Tier 2 support for Microsoft 365 applications and manage Active Directory and Exchange Server environments. The ideal candidate has strong experience in Azure AD and Windows environments, alongside problem-solving skills. This role is crucial in ensuring businesses' IT infrastructure runs smoothly, enabling them to achieve their goals. Join a forward-thinking team where your skills will be valued.

Qualifications

• Strong experience in supporting Microsoft 365, Azure AD, and Windows 10:11 environments.
• Hands-on knowledge of on-premises Active Directory and Exchange Server (2016/2019 preferred).
• Proficiency with Intune for device management and compliance policies.

Responsibilities

• Provide Tier 2 support for Microsoft 365 applications.
• Manage and maintain on-premises Active Directory and Exchange Server environments.
• Troubleshoot networking issues to ensure uninterrupted connectivity.

Skills

Support for Microsoft 365

Active Directory knowledge

Intune proficiency

Problem-solving skills

Tools

Azure AD

Intune

RMM tools (Kaseya)

Job description

What You Will Do

• Provide Tier 2 support for Microsoft 365 applications, including Exchange Online, Teams, SharePoint, OneDrive, and Intune.
• Manage and maintain on‑premises Active Directory and Exchange Server environments, including hybrid Exchange Online synchronisation.
• Configure and oversee Azure AD (Entra ID), focusing on Conditional Access, MFA, and identity security.
• Deploy and support endpoints using Intune Autopilot, ensuring compliance and seamless onboarding for users.
• Troubleshoot networking issues, including DNS, DHCP, VPN, NAT, and VOIP, to ensure uninterrupted connectivity.
• Assist with migration projects, such as Exchange, file servers, and hybrid AD to cloud solutions, ensuring smooth transitions.

What You Will Bring

• Strong experience in supporting Microsoft 365, Azure AD, and Windows 10:11 environments.
• Hands‑on knowledge of on‑premises Active Directory and Exchange Server (2016/2019 preferred).
• Proficiency with Intune for device management, compliance policies, and app deployment.
• Familiarity with RMM tools, such as Kaseya, for proactive endpoint management.
• Excellent problem‑solving skills and a clear, professional communication style.

In this role, you will play a vital part in supporting businesses with their IT infrastructure, ensuring seamless operations and enabling them to achieve their goals.

Location: onsite, based at the company’s Telford Head Office.

Interested? Dont miss this opportunity to take your career to the next level as an IT Support Engineer. Apply now to become part of a forward‑thinking team where your skills will be valued, and your potential will be realised.

Your CV will be forwarded to Jonathan Lee Recruitment, a leading engineering and manufacturing recruitment consultancy established in 1978. The services advertised by Jonathan Lee Recruitment are those of an Employment Agency.

In order for your CV to be processed effectively, please ensure your name, email address, phone number and location (post code OR town OR county, as a minimum) are included.