IT Support Engineer

Eir evo talent; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading recruitment agency is seeking an experienced IT Support Engineer (2nd Line) to provide effective IT assistance across all aspects of the business. The role involves diagnosing and resolving end-user issues, managing backups, and supporting various IT projects. Candidates must have 5 to 7 years of relevant experience, strong knowledge of Windows 11 and O365, and excellent communication skills. This position is based onsite in Rugby, Warwickshire.

Qualifications

• 5 to 7 years of experience in IT support required.
• Previous 1st and 2nd line support experience necessary.
• Strong knowledge of Windows 11 and O365.

Responsibilities

• Provide effective IT assistance and coordinate technical support tasks.
• Diagnose and resolve end-user support issues.
• Manage backups and maintain software and hardware.

Skills

Windows 11

O365

VMWare

Job description

Overview

Job Title: IT Support Engineer (2nd Line)
Location: Onsite in Rugby, Warwickshire

The Role The IT Support Engineer will provide effective IT assistance across all aspects of the business and will coordinate the 1st Line technical support tasks, as required. The position is responsible for supporting and maintaining the Microsoft Server and Desktop operating systems, Printers, Barcode Scanners, and general maintenance of all IT-related hardware/software. The position provides exposure to a broad range of IT-related projects and activities.

Responsibilities

• Reporting to Service Desk Manager re issue status / updates.
• Working with L1 Tech support to ensure all tickets / issues raised resolved or escalated.
• Diagnosing and resolving end user support issues including desktops, laptops, mobile phones, printers etc.
• Setting up and configuring of new laptops and desktops including installation of authorised software
• Network patching work including any user office movements involving computer hardware and phones
• Supporting warehouse printers and scan guns at a technical level as well as maintaining consumable stocks
• Ensuring all user equipment is logged and documented as well as software licensing and IT Documentation
• Managing backups including Backup to Disk and Backup to Tape
• Ensuring desktops and laptops are fully up to date especially critical security updates
• Maintenance of user email accounts and domain accounts in Office 365 and Active Directory inc. setting up new users and removing users that have left the company
• Management and Support of telephony solution.
• Experience in VMWare – Server setup and maintenance
• Coordinate with 3rd party support partners as required to resolve issues.
• Assist in coordination of licensing renewals and procurement as required
• Be involved in rollout of new solutions / technology as required.
• Previous exposure to Microsoft Dynamics AX (user setup and roles) an advantage.

Experience

• Previous 1st Line and 2nd line IT Support
• Minimum 5 to 7 years’ experience required
• Strong Windows 11 knowledge
• Strong O365 knowledge

If you would like to discuss this role in confidence, contact Harleen Tora ([e-mail])

Candidates must be eligible to work full time and long term in the location specified or currently hold a valid appropriate long term work visa to apply.

eir evo talent, eir evo and our clients are equal opportunity employers who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir evo talent, eir evo and our clients apply all relevant Data Protection laws when processing your Personal Data.

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