IT Service Reporting Manager

Burberry; Leeds; On-site; GBP 55,000 - 75,000; Full time

Job summary

Une entreprise de mode mondiale recherche un Manager de Reporting des Services IT pour superviser la conception et l'amélioration continue des capacités de reporting. Ce rôle est essentiel pour assurer une transparence et une responsabilité dans la gestion des performances de service, en fournissant des analyses exploitables et des informations claires. Le candidat idéal aura une solide expérience en reporting dans des environnements multi-fournisseurs, avec une expertise dans les processus ITIL, et des outils de reporting comme Helix et Power BI.

Qualifications

• Expérience prouvée dans le reporting de gestion des services IT et analyse des données.
• Compréhension forte des processus ITIL et des métriques de performance.
• Capacité à définir et mettre en œuvre des stratégies de reporting.

Responsibilities

• Diriger le développement du cadre de reporting SIAM.
• Collaborer avec les parties prenantes pour définir les exigences de reporting.
• Promouvoir l'adoption d'outils de reporting en autonomie.

Skills

Data Analysis

Reporting

Business Intelligence

Collaboration

Analytical Skills

Tools

Helix

Power BI

Tableau

ServiceNow Performance Analytics

Job description

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IT Service Reporting Manager

Department: IT

Location: GB

INTRODUCTION

JOB PURPOSE

The SIAM Reporting Manager is responsible for the strategic design, delivery, and continuous improvement of reporting capabilities across the Service Integration and Management (SIAM) function. This role ensures that service performance data is accurate, comprehensive across internal teams and third-party suppliers, and aligned with organisational objectives. By producing clear, actionable insights and assurance reporting, the role supports data-driven decision-making, transparency, and accountability. Through high-quality reporting, the SIAM Reporting Manager enables the identification of performance gaps, drives continuous improvement, and reinforces compliance with agreed service standards and policies.

RESPONSIBILITIES

• Lead the development, execution, and continuous improvement of the SIAM reporting framework, ensuring reports deliver actionable insights into service performance, compliance, and improvement opportunities.
• Collaborate with stakeholders to define and refine reporting requirements, aligning outputs with strategic objectives, service management priorities, and evolving business needs.
• Deliver regular, high-quality SIAM reporting across suppliers, resolver groups, and internal service management functions/processes.
• Establish and enforce standards for reporting formats, metrics, and data sources to ensure consistency, comparability, and alignment with ITIL and SIAM principles.
• Drive the enhancement of dashboards and visualisations to improve usability, relevance, and stakeholder engagement, incorporating feedback and promoting continuous improvement.
• Promote adoption of self-service reporting tools (e.g. Helix dashboards), providing training and guidance to enable teams to independently access and interpret data while maintaining data quality and integrity.
• Ensure effective data stewardship by maintaining the accuracy, completeness, and timeliness of service data used in reporting.
• Identify and communicate performance insights and required actions to service providers, supporting data-driven performance improvement and compliance.
• Implement governance mechanisms to monitor, maintain, and improve data quality, ensuring reporting supports strategic decision-making and assurance.

PERSONAL PROFILE

• Proven experience in IT service management reporting, data analysis, or business intelligence within a multi-supplier or SIAM environment.
• Strong understanding of ITIL processes, service performance metrics, and service management principles.
• Hands-on experience with reporting and dashboard tools (e.g., Helix, Power BI, Tableau, ServiceNow Performance Analytics).
• Ability to define and implement reporting strategies, standards, and data governance to ensure quality and consistency.
• Excellent analytical skills with the ability to translate complex data into clear, actionable insights for varied stakeholders.
• Experience training and enabling users in self-service reporting environments.
• Familiarity with data automation and scripting (e.g., SQL, Python) to enhance reporting efficiency (desirable).
• Proven ability to collaborate across functions and manage relationships with internal teams and third-party vendors.

FOOTER

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.