IT Service Delivery Manager

Alphascan; England; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A managed IT support company in Eastleigh, Hampshire, is seeking an experienced IT Service Delivery Manager. In this full-time hybrid role, you will oversee the delivery of IT services, manage client relationships, and drive service improvement initiatives. Ideal candidates have proven experience in IT service delivery and strong communication skills. Salary range is £30k-£40k per annum, depending on experience.

Benefits

Vendor accredited training courses

Access to company vehicle

23 days holiday plus birthday leave

Qualifications

• Proven experience in IT service delivery or operations management.
• Strong understanding of technical support on a 1st or 2nd line knowledge base.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead and manage the IT service delivery team to meet SLAs and KPIs.
• Oversee incident, problem, and change management processes.
• Act as the primary point of contact for client escalations.

Skills

IT service delivery

Technical support

Stakeholder management

PSA ticketing systems

Cybersecurity knowledge

Tools

Halo

Job description

IT Service Delivery Manager

Role Type: Full time; Monday Friday (Hybrid/Office Based)

Salary Range: £30k £40k per annum (depending on experience)

Office Location: Eastleigh, Hampshire.

We are an ISO accredited growing managed IT support company based in Eastleigh, Hampshire providing IT support, Cyber Security, VoIP and Cloud services to businesses across the South Coast and beyond.

Role Overview

We are seeking an exciting new position for a proactive and experienced IT Service Delivery Manager to oversee the delivery of high-quality IT services to our clients. This role ensures operational excellence, client satisfaction, and continuous improvement across service delivery functions.

Key Responsibilities

• Lead and manage the IT service delivery team to meet SLAs and KPIs.
• Oversee incident, problem, and change management processes.
• Act as the primary point of contact for client escalations and service reviews.
• Collaborate with technical teams to ensure seamless service transitions and implementations.
• Monitor performance metrics and drive service improvement initiatives.
• Maintain documentation and compliance with ITIL best practices.
• Manage vendor relationships and third-party service providers.
• Support business continuity and disaster recovery planning.

Required Skills & Experience

• Proven experience in IT service delivery or operations management.
• Strong understanding of technical support on a 1st or 2nd line knowledge base.
• Excellent communication and stakeholder management skills.
• Experience with PSA ticketing systems (Halo).
• Ability to lead cross-functional teams and manage competing priorities.
• Familiarity with cybersecurity and patch management practices is a requirement.

What We Offer

• Training: Vendor accredited training courses
• Role Type: Full time; Monday Friday (Hybrid/Office Based)
• Salary Range: £30K £40K per annum (depending on experience)
• Office Location: Eastleigh, Hampshire.
• Access to and use of company vehicle
• Holiday: 23 days holiday per annum plus additional holiday for birthday

If this sounds like your ideal next role, then apply today with your CV.