IT Manager

Circle Recruitment; Newcastle upon Tyne; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading Newcastle company is looking for an IT Manager to lead their Helpdesk team while providing hands-on technical support. You will manage IT assets, workflows, and develop team performance measures. Candidates should have extensive experience in IT support environments and excellent knowledge of Windows Server, Active Directory, Exchange Online, Intune, and Microsoft 365, in addition to strong leadership skills. This is an exciting opportunity for career growth in a dynamic setting.

Qualifications

• 5+ years of experience in IT support environments.
• Strong technical skills with Windows Server, Active Directory, and Microsoft 365.
• Ability to lead and develop a helpdesk team.

Responsibilities

• Lead the Helpdesk team while providing technical support.
• Manage IT assets and workflows efficiently.
• Develop performance measures for the team.

Skills

IT support experience

Knowledge of Windows Server

Active Directory expertise

Familiarity with Exchange Online

Intune proficiency

Microsoft 365 knowledge

Team leadership skills

Job description

A leading Newcastle company seeks an IT Manager to lead their Helpdesk team while remaining hands‑on with technical support. You will be responsible for managing IT assets, workflows, and developing team performance measures. The ideal candidate will have strong experience in IT support environments, excellent knowledge of Windows Server, Active Directory, Exchange Online, Intune, and Microsoft 365, along with team leadership skills. This is a great opportunity to enhance your career in a dynamic environment.

Helpdesk Manager • Newcastle upon Tyne, England, GB