IT Field Support Technician_Dover

ZipRecruiter; Dover; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading service provider is seeking a regular Field Specialist to join its Infrastructure Delivery team. The role involves performing hardware-focused, break fix services on various client products, requiring strong technical troubleshooting skills and excellent customer service. Candidates should have relevant experience, a driver’s license, and be able to lift heavy equipment. This position offers per-call compensation and certification training.

Benefits

$40 per call/$5 per call per diem

Dell/Lenovo paid certification training

Qualifications

• 1-2 years of relevant experience required.
• Ability to lift and or move equipment up to 50 lbs.
• Valid driver's license needed.

Responsibilities

• Provide customer break fix support.
• Communicate clearly in written and verbal forms.
• Complete all administrative tasks for each service call.

Skills

Technical troubleshooting

Customer service

Communication

Education

Technical school certification or equivalent

Tools

Basic repair tool kit

Job description

Job DescriptionJob Description

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients’ needs to forge long-lasting partnerships.

Red Knight Solutions is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines.

Benefits:

$40 per call/$5 per call per diem

Dell/Lenovo paid certification training

Responsibilities and Skills

• Providing customer break fix support for designated equipment
• Communicating clearly in written and verbal form
• Possess excellent customer service skills
• Accepting and delivery of all service calls assigned
• Completing all administrative tasks associated with each call
• Responsible for control and return of assets and inventory
• Other duties may be assigned to meet business needs
• May provide functional guidance to colleagues

Requirements

• Typically requires technical school certification or equivalent and 1-2 years of relevant experience
• Ability to drive yourself to client locations
• Ability to lift and or move various computer equipment up to 50 lbs.
• Valid driver’s license
• Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended
• Must own a basic repair tool kit

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