Income Collection and Recovery Officer

Orbit Group; Coventry; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A large housing group in the UK is seeking an Income Collection and Recovery Officer to provide essential support to customers regarding income collection and recovery. This role balances office and home working, ensuring effective debt resolution and performance accountability. Ideal candidates should have experience in debt management and advice provision, with strong communication and IT skills. The position offers a rewarding experience with opportunities for professional growth and flexibility.

Benefits

Flexible working opportunities

Training programmes for career development

Inclusive experience with benefits and wellbeing programmes

Qualifications

• Experience handling debt management and advising the public.
• Strong administrative skills and attention to detail.
• Flexibility in working pattern as hub operational from 8am - 8pm.

Responsibilities

• Deal with pre-legal queries with customers.
• Proactively contact customers to resolve debt issues.
• Investigate and resolve disputes and collate information.
• Ensure all performance KPIs are met.

Skills

Debt Management experience

Experience of providing advice to the public

Good numeracy, literacy and communication skills

Good IT skills including Word and Excel

Job description

We're building thriving communities as one of the UK's largest housing groups and a leading developer of affordable housing.

We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.

If you want to experience work that's truly rewarding, join us. Because when we achieve together, customers and communities thrive.

Work for Orbit. Believe in people.

The role

We are looking to recruit an Income Collection and Recovery Officer to provide advice and assistance to customers on all areas related to income collection and recovery. In addition to maximising income through tenancy enforcement, negotiation, arrears recovery and triage. The team work in a hybrid way, with a mix of office and home based working.

This role is part of Customer & Communities where you'll help us to lead the way keeping our promise to more than 100,000 customers.

What you'll achieve

You will deal with pre legal queries, and proactively contact customers to resolve debt issues and negotiate repayment schemes. You will investigate any disputes, collating the relevant information to ensure the best outcome. You will take accountability for performance and ensuring all KPIs are met.

• Deal with pre legal queries with customers.
• Proactively contact customers to resolve debt issues and negotiate repayment schemes.
• Investigate and resolve disputes.
• Collate information, ensure all relevant info is recorded and best outcome achieved.
• Take accountability for performance and ensure all KPIs are met.

What you'll bring

Essential skills

• Debt Management experience
• Experience of providing advice to the public
• Hub is operational 8am - 8pm - flexibility in working pattern
• Good numeracy, literacy and communication skills including business letter writing experience
• Good IT skills including word and excel -strong admin skills and attention to detail.

Desirable skills

• Previous experience of housing law, especially in relation to debt recovery via county court process

Why Orbit?

Choosing us means being rewarded in every sense.

Here's what you can expect to enjoy with us.

A rewarding experience that works for you

We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.

A place to progress

From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you're a student, graduate or experienced professional we'll support you to grow.

For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.

A purpose to feel proud of

We're proud to make a difference to people together. We're values-driven with a commercial focus on performance - because the more profit we make, the more we can achieve for people.

What brings us together is a passionate belief in progress and people.

Read more about the values and purpose that drive us on our careers website.

How we hire

We aim to make our hiring process simple and fair:

1. Online application
2. Interview(s)
3. Decision and offer

We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.