In Room Dining Nights Assistant

The Caledonian Hotel; City of Edinburgh; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prestigious hotel in Edinburgh is seeking an enthusiastic In-Room Dining Night Assistant to deliver luxurious dining experiences to guests. The role demands outstanding communication, teamwork skills, and a commitment to exceptional service. Candidates should have a passion for hospitality and show a proactive approach to challenges. Join our exceptional team and be part of our commitment to creating unforgettable guest experiences.

Benefits

Free meals while on duty

50% discount on food & beverage

Discounted hotel stays

Fully funded apprenticeships

28 days of annual leave

Qualifications

• No specific experience required; enthusiasm and commitment to learning are key.
• Ability to maintain high standards of service and hygiene.

Responsibilities

• Deliver luxurious dining experiences to guests.
• Ensure guest privacy and comply with all hotel policies.
• Maintain cleanliness and organization of dining areas.
• Support other F&B outlets as needed.

Skills

Outstanding communication skills

Strong teamwork

Adaptability

Proactive approach

Job description

Job Details

Job Ref: AM14804
Branch: The Caledonian Edinburgh
Location: The Caledonian, Edinburgh
Salary/Benefits: £13.18 Per Hour + Exclusive Benefits
Contract type: Permanent
Hours: Full Time
Hours per week: 40 Hours Per Week
Posted date: 18/09/2025
Closing date: 20/10/2025

Overview

The Caledonian Edinburgh has embodied the best in Scottish hospitality for over a hundred years. Situated at the West End of Princes Street, this former Victorian railway hotel nestles in the shadow of the Edinburgh Castle, within walking distance of Princes Street Gardens, the Royal Mile and Edinburgh’s Old Town, a UNESCO World Heritage Site.

Located in the heart of Scotland’s capital, we are proud to celebrate The Caledonian’s stories, anecdotes and memories over the last 120 years in Edinburgh. We would love for you to embark on the journey to our next chapter, The Caley Way!

Our Management Company

As part of the Klarent Hospitality Portfolio, we are dedicated to offering our team excellent opportunities for growth and development. We take great pride in recognising and rewarding the hard work, commitment and long service of our exceptional team members.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We nurture talent and smart investment to drive superior performance and growth.

Exclusive Benefits

• Competitive Hourly Rate of £13.18
• Free and healthy meals when on duty.
• 50% off our Food & Beverage Venues – The Court & Caley Bar
• Discounted use of Leisure Facilities
• Stays in our hotels at discounted prices
• Go Hilton Recognition Platform
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&Cs apply
• 28 Day of Annual Leave, increasing with long service
• Flexibility to purchase additional holiday days
• Pension enrolment
• We can coach, train and develop you to help find your passion - whether it is exploring your first role or your next step in the exciting world of hospitality!

The Role

We are seeking a dedicated and enthusiastic individual to join our prestigious hotel as our In-Room Dining Night Assistant. In this role, you will be integral in delivering a luxurious and personalised dining experience for our esteemed guests. From morning coffees to evening refreshments, you will contribute to ensuring each guest's expectations are exceeded, always providing a memorable and seamless service.

You will also be responsible for the presentation of welcome amenities for our most distinguished guests, ensuring their arrival is met with thoughtful detail and elegance. As part of a committed and knowledgeable team, you will work collectively to maintain our hotel's outstanding reputation for guest satisfaction.

Experience in hospitality is not required; however, we seek candidates who demonstrate enthusiasm, curiosity, and a strong commitment to learning. We are dedicated to supporting your professional growth through comprehensive training and development opportunities.

Key Responsibilities

• Always uphold the highest standards of discretion and respect for guest privacy.
• Maintain punctual attendance, arriving in full uniform and adhering to established grooming standards.
• Accurately clock in and out at the start and end of each shift.
• Comply with all hygiene, health and safety, fire regulations, and relevant hotel policies.
• Execute cleaning duties as assigned within food and beverage outlets.
• Adhere strictly to all brand and service standards established by the hotel.
• Attend all required training sessions and meetings during working hours.
• Support additional Food & Beverage outlets and operational departments when necessary.
• Exhibit flexibility in working a rotating schedule, including weekends and holidays.
• Perform additional duties as assigned by management.
• Conduct all responsibilities with a positive, courteous, and professional demeanour.
• Ensure all front and back-of-house areas are kept clean, organised, and presentable.
• Proactively address and resolve guest requests or concerns whenever possible.
• Attend shift briefings and provide thorough end-of-shift handovers.
• Offer assistance to guests in need, demonstrating initiative and care.

What We Desire

• A passion for delivering exceptional guest experiences.
• Outstanding communication skills and a consistently positive attitude.
• Strong teamwork and collaboration capabilities.
• Adaptability and resilience in a fast-paced hospitality environment.
• A professional appearance and manner always.
• A proactive approach to challenges and a commitment to continuous improvement.

If you are enthusiastic about curating unforgettable guest experiences and are eager to contribute to our esteemed hospitality team, we invite you to apply for this exciting opportunity.