In-Branch Personal Banker: Customer Experience Pro

NatWest Group; Hemel Hempstead; On-site; GBP 28,000; Full time

Job summary

A leading financial services company in Hemel Hempstead is seeking a Customer Service, Personal Banker to support customers in achieving their financial goals. In this role, you will engage with customers proactively, assist with banking requests, and promote financial products. The ideal candidate will have strong communication skills, attention to detail, and a passion for customer service. A competitive salary starts at £27,585, along with extensive benefits including flexible working hours and generous holiday entitlement.

Benefits

Flexible reward programme

Generous holiday entitlement

Monthly retirement fund contribution

Qualifications

• Motivated to develop your career.
• Passion for customer service.
• Determination to improve customer service.

Responsibilities

• Guide and support branch customers with their financial needs.
• Complete general banking requests such as payments and transfers.
• Identify opportunities to assist customers with financial products.

Skills

Strong communication skills

Customer centric approach

Attention to detail

Ability to thrive under pressure

Strong interpersonal skills

Job description

A leading financial services company in Hemel Hempstead is seeking a Customer Service, Personal Banker to support customers in achieving their financial goals. In this role, you will engage with customers proactively, assist with banking requests, and promote financial products. The ideal candidate will have strong communication skills, attention to detail, and a passion for customer service. A competitive salary starts at £27,585, along with extensive benefits including flexible working hours and generous holiday entitlement.