Implementation Consultant

Northgate Public Services; Hemel Hempstead; Remote; GBP 40,000 - 60,000; Full time

Job summary

A technology firm is seeking an experienced Implementation Consultant. Responsibilities include managing installations, providing technical support, and working with clients in the healthcare sector. The role requires excellent communication skills and the ability to handle technical challenges, demanding work outside regular hours. Comprehensive benefits include private medical cover and a generous pension scheme.

Benefits

Private Medical Cover

25 days paid holiday

Life assurance cover

Group Pension Plan

Flexible benefits

Access to LinkedIn Learning

Qualifications

• Experience in software installation and support.
• Good understanding of operating systems (Linux and Windows).
• Experience with SQL Server is a plus.

Responsibilities

• Liaise with customers and manage installations and updates.
• Define data rules and content for interfacing projects.
• Provide technical expertise and support for existing solutions.

Skills

Software installation and support

IT systems and network management

Technical understanding of operating systems

Technical understanding of SQL Server

Office applications (Word, Excel, Visio)

Customer liaison experience

Background in application maintenance and testing

Conceptual clarity

Tools

XML

VBA

Networking fundamentals

JIRA

Git

SSMS

IIS

VMware

SMTP

Job description

Overview

To work as part of the Health Service Delivery Team, with responsibility for NEC Software Services (NEC SWS’s) Health screening applications. The role is focused on providing delivery of a range of services including software implementation, project management, consultation and training to the screening market, including performing regular operations, providing application support for healthcare services, and inputting into the development of existing products and services.

This role will be working as an Implementation Consultant within the Service Delivery team, where you will:

Responsibilities

• To liaise with customers and third parties to schedule and manage installations and updates of the Healthcare portfolio.
• To define the data rules and content for the deployment of interfacing projects.
• To define and create system data and configuration to allow new installations of products to be deployed to new customers.
• To make configuration changes to existing customer configurations as required.
• To provide technical expertise in the support of existing solutions.
• To undertake technical support as a member of the Healthcare Service Team.
• To investigate and resolve faults identified within existing applications.
• To undertake quality assurance and testing of applications and deployment routines.
• Supporting customers during the process of deploying new healthcare services.

The role of Implementation Consultant includes the requirement to work outside business hours (evenings and weekends) to deploy new software releases and troubleshoot any urgent Priority 1 issues relating to Health applications.

The role of Implementation Consultant is home-based; however, travel may be required throughout the United Kingdom to liaise with the team or customers as required to suit the needs and demands of the products.

As an Implementation Consultant, you will contribute to a team-wide process of continual improvement for NEC Software Solutions and in return you will be rewarded with a structured career path.

Qualifications

Essential competencies & experience

• Experience of software installation and support, IT systems and network management.
• Good technical understanding of operating systems including Linux and Windows servers
• Good technical understanding of SQL Server.
• Experience of using Office applications including Word, Excel, Visio.
• Ability to follow and develop operational procedures.
• Previous customer liaison experience.
• Background in software and application maintenance, testing and deployment
• Able to explain concepts clearly and concisely.

Desirable competencies & experience

• Experience in using XML data and editors to create complex datasets.
• Experience in using Excel and VBA for manipulating data.
• Technical understanding of Networking fundamentals.
• Experience with tools - JIRA, Git, SSMS, IIS, VMware, SMTP
• Ability to translate user requirements into a working solution.
• Prince 2 certification.
• Agile working methodologies
• Experience of the healthcare market.

Person specification

• Ability to stay calm under pressure.
• Able to establish credibility with customers.
• Can act with limited supervision within own area of responsibility.
• Have a meticulous eye for detail.
• Ability to document work in a clear and concise manner.
• Able to build working relationships with third party suppliers and NHS Organisations.
• Able to establish good working relationships with onshore and offshore Development and QA Teams.
• Capable of communicating with technical and non-technical staff to translate customer requirements and issues.
• Willing to challenge and improve existing processes and practices.
• Proactive and forward thinking to stop problems occurring.
• Capability to multi-task and balance customer requirements and internal priorities.
• Excellent oral and written communication skills.

Additional Information

We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/sell (FTE)
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs
• All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.

Other information

• Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
• All offers are subject to satisfactory vetting, references and occupational health checks.
• Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

NEC Software Solutions is an equal opportunities employer, inviting applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.