ICT Site Services Engineer - End-User & Infrastructure Support

Global Enterprise Partners; Liverpool; On-site; GBP 80,000 - 100,000; Part time

Job summary

A technology solutions provider is seeking an experienced ICT Site Services Engineer in Liverpool. This role involves providing hands-on and remote support for desktop and mobile devices, diagnosing hardware/software issues, and ensuring compliance with asset management protocols. The ideal candidate will have strong experience with Windows environments and proficiency in Office 365 and Active Directory. The position is on-site with a flexible contract type.

Qualifications

• Strong experience supporting various desktop and mobile devices.
• Proficiency in tools like Office 365 and Active Directory.
• Solid understanding of LAN infrastructure.

Responsibilities

• Provide hands-on and remote support across desktop and mobile environments.
• Diagnose and resolve complex hardware/software issues.
• Manage assets and license tracking.

Skills

Support Windows 11 desktops/laptops

Proficiency in Office 365

Strong troubleshooting skills

Experience with patch management tools

Familiarity with asset management

Tools

Active Directory

MECM

Crowdstrike

Job description

Overview

Global Enterprise Partners is seeking an experienced ICT Site Services Engineer to provide hands-on and remote support across desktop, laptop, mobile, and infrastructure environments. This role is key to maintaining high service standards, ensuring hardware/software compliance, and supporting users across all levels of the organization.

Responsibilities

• Provide hands-on and remote support across desktop, laptop, mobile, and infrastructure environments.
• Diagnose and resolve complex hardware/software issues to maintain service levels.
• Support Office 365, Active Directory, and remote desktop tools; assist with patch management, encryption, and endpoint protection tools (e.g., MECM, Crowdstrike).
• Manage assets and license tracking; ensure compliance and documentation are up to date.

Qualifications

• Strong experience supporting Windows 11 desktops/laptops, printers, and mobile devices (iOS/Android).
• Proficiency in Office 365, Active Directory, and remote desktop tools.
• Solid understanding of LAN infrastructure, cabling, and telephony support.
• Experience with patch management, encryption, and endpoint protection tools (e.g., MECM, Crowdstrike).
• Skilled in diagnosing and resolving complex hardware/software issues.
• Familiarity with asset management and license tracking.

Details

• Start Date: ASAP
• Duration: 3+ months with possible extensions
• Location: On-site (Liverpool or nearby preferred)
• Contract Type: Freelance/Independent Contractor
• Rate: Flexible

Let op: vacaturefraude

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• Wij zullen nooit via WhatsApp of in een videogesprek vragen om jouw persoonlijke gegevens (zoals een kopie van je ID, bankgegevens of BSN).
• Twijfel je over de echtheid van een vacature of contactpersoon? Neem dan altijd rechtstreeks contact met ons op via de officiële contactgegevens op onze website.

Important: job fraud

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• We will never ask for personal information (such as a copy of your ID, bank details, or social security number) via WhatsApp or during a video call.
• If you're unsure whether a vacancy or contact person is legitimate, please reach out to us directly using the official contact details on our website.