I.T Field Service Engineer / Break-Fix Engineer - Plymouth

Cerco IT; Plymouth; On-site; GBP 80,000 - 100,000; Full time

Job summary

A nationwide IT support firm is seeking a Field Service Engineer to deliver break-fix support and installations across multiple client locations. You'll work flexibly during the day and evening, providing excellent customer service while solving technical issues. Important qualifications include strong troubleshooting skills and a professional approach. This role offers variety, independence, and the opportunity to work in diverse environments.

Benefits

Mileage paid for travel

Ongoing project opportunities

Flexible working hours

Support from an established team

Qualifications

• Previous experience in a field-based IT support or break-fix role.
• Confidence working with IT hardware and strong troubleshooting skills.
• Professional, reliable, and capable of excellent customer service.

Responsibilities

• Attend customer sites for IT break-fix tasks, installations, and upgrades.
• Diagnose and resolve hardware issues to minimize downtime.
• Keep clients updated throughout the IT support process.

Skills

Field-based IT support

Troubleshooting skills

Customer-focused approach

Excellent communication skills

Problem-solving skills

Tools

Basic tool kit

Safety boots

Hi-vis clothing

Job description

Overview

Field Service Engineer / Break-Fix Engineer — Multiple UK Locations | Flexible Hours (Day & Evening Work Available)

We are looking for reliable and experienced IT Field Service Engineers to join our nationwide team, supporting customer sites across the UK. This is a hands-on, field-based role where you’ll be travelling to client locations to deliver IT break-fix support, installations, upgrades, and general maintenance of hardware. You’ll be the face of our service, so professionalism, technical knowledge, and great communication are key. The role offers variety, independence, and the chance to work across different industries and customer environments.

Responsibilities

• Attend customer sites to carry out IT break-fix, installations, and upgrades
• Diagnose and resolve hardware issues efficiently to minimise downtime
• Deliver excellent customer service, keeping clients updated throughout
• Accurately record and report all tasks carried out
• Work flexibly across day or evening shifts, depending on customer needs

What we’re looking for (Qualifications/Experience)

• Previous experience in a field-based IT support or break-fix role
• Strong troubleshooting skills and confidence working with IT hardware
• Professional, reliable, and customer-focused approach
• Excellent communication and problem-solving skills
• Flexible to travel and support multiple locations
• Own basic tool kit, safety boots, and hi-vis (essential)

What we offer (Benefits)

• Mileage paid for travel between sites
• Ongoing, regular work with opportunities across multiple locations and customers
• Flexible hours with both day and evening opportunities
• Support from an established team and long-term project opportunities

If you’re an IT Engineer who enjoys solving problems, working independently, and supporting a wide range of customers, this could be the ideal role for you.