Hybrid Part-Time Customer Claims Specialist

ACTIVATE GROUP LIMITED; Peterborough; Hybrid; GBP 40,000 - 60,000; Part time

Job summary

A growing claims management company in Peterborough is looking for a Customer Claims Handler. You will manage vehicle claims end-to-end while ensuring exceptional customer service. Ideal candidates will possess excellent communication skills and the ability to handle a high volume of calls. The role offers hybrid working after probation and numerous benefits, including generous holiday and health cash plans.

Benefits

33 days holiday including bank holidays

Personal health cash plan

Enhanced parental pay

Life assurance - 3x basic salary

Free breakfasts and fruit

Birthday surprise

Qualifications

• Experience in a target-driven environment preferable.
• Excellent communication skills are essential.
• Ability to manage workload autonomously.

Responsibilities

• Make inbound and outbound calls to customers and clients.
• Manage vehicle claims from start to finish.
• Record and maintain claim information using specific software.
• Ensure all SLAs are met and exceeded.
• Provide updates to team managers and customers as required.
• Prioritize workflow to ensure quality customer service.

Skills

Excellent customer service skills

Ability to handle a high volume of calls daily

Excellent written and verbal communication skills

Able to manage own time and workload

Experience in a target-driven and fast-paced environment

Experience within the insurance and claims industry

Job description

A growing claims management company in Peterborough is looking for a Customer Claims Handler. You will manage vehicle claims end-to-end while ensuring exceptional customer service. Ideal candidates will possess excellent communication skills and the ability to handle a high volume of calls. The role offers hybrid working after probation and numerous benefits, including generous holiday and health cash plans.