HR Operations Assistant

Innovate UK; Swindon; On-site; GBP 25,000 - 30,000; Full time

Job summary

A government agency in Swindon is seeking an HR Operations Administrator to provide high-quality support to employees and managers. You will handle day-to-day HR queries, manage confidential data, and deliver inductions for new starters. Ideal for someone starting or returning to an HR role with opportunities for development and training.

Benefits

Outstanding defined benefit pension scheme

30 days annual leave plus public holidays

Employee discounts

Employee assistance program

Flexible working options

Qualifications

• Experience in an administrative and customer-focused role.
• Good written communication skills evidenced by a cover letter and CV.
• Proven track record of working within a busy team.

Responsibilities

• Provide advice to employees and managers on HR policy.
• Manage confidential data as required.
• Deliver inductions for new starters.

Skills

Administrative skills

Customer focus

IT competence (Outlook, Word, Excel)

Written communication

Oral communication

Attention to detail

Job description

Job Overview

The HR Operations teams provide high quality advice and support to people managers and employees on day-to-day HR queries, key HR processes, UKRI policies and employee relations cases as they arise. Working closely with the HR Advisors, and with interaction from the Centres of Expertise and UK SBS, you will be the first point of contact for many employees and managers. The role is busy and varied with key activities required so organisational skills are essential. This role is ideal for someone starting or returning to a HR role, with development and training opportunities available.

Key Areas Of Accountability

• Provide advice to employees and managers on UKRI policy and processes.
• Review and action staff change forms and provide advice on associated policy and completion of forms where appropriate.
• Act as gatekeeper for the HR in-box, ensuring queries are dealt with in a timely manner, managing day-to-day queries and escalating to the appropriate person/team if appropriate.
• Champion the use of HR self-service options to aid line managers and employees on generic HR policy and process queries.
• Handle and manage confidential data where required.
• Deliver inductions for new starters and assist with any onboarding issues including issuing of day one email / checklist to new starter and line manager.

About You

Essential Skills/Qualifications/Experience:

(S) Assessed at shortlisting; (I) Assessed at interview; (S&I) Assessed at both shortlisting and interview.

Experience & Knowledge

• Experience in an administrative and customer focused role (S/I).
• Competent in the use of IT (Outlook, Word, Excel). (S)
• Good written communication skills evidenced by both a good cover letter and CV. Ability to construct grammatical and clear e-mails, meeting notes and draft simple reports (S).
• Excellent oral communications and interpersonal skills (I).
• Good attention to detail able to produce clear accurate work (S/I).
• Proven track record of working within a busy team and in challenging situations (I).

Skills & Abilities

To view the full job description please click apply and visit our careers page.

Benefits

We recognise and value our employees as individuals and aim to provide a favourable pay and rewards package. We are committed to supporting employees development and promote a culture of continuous learning. A list of benefits below:

• An outstanding defined benefit pension scheme
• 30 days annual leave in addition to 10.5 public and privilege days (full time equivalent)
• Employee discounts and offers on retail and leisure activities
• Employee assistance programme, providing confidential help and advice
• Flexible working options

How To Apply

Applicants are required to provide an up-to-date CV and a cover letter outlining their suitability for the role. Further information on how to apply is listed on our careers page.

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