Housing Support Officer

Mears Group; Doncaster; On-site; GBP 24,000 - 29,000; Full time

Job summary

A leading housing support organization in Doncaster is seeking a compassionate Housing Support Officer. This full-time role involves aiding asylum seekers through their application process, ensuring welfare, and providing emotional support. Ideal candidates will have experience working with vulnerable groups and possess strong communication skills. The position offers a salary of up to £28,917 per annum and includes attractive benefits such as 25 days annual leave, a company vehicle, and paid volunteering leave.

Benefits

25 days annual leave plus bank holidays

Annual Mears Fun Day

Paid volunteering leave

Discounts via Mears Rewards

Family-friendly policies

Company vehicle and fuel card

Access to EAP counselling

Qualifications

• Experience with mental health and challenging behavior.
• Record keeping and risk assessment experience.
• Ability to identify needs and support packages to maintain independence.

Responsibilities

• Support service users during their asylum application process.
• Handle safeguarding and welfare issues.
• Monitor wellbeing and maintain accurate records for Home Office audits.

Skills

Experience working with vulnerable and diverse client groups

Understanding of safeguarding

Effective communication skills

Ability to work independently

Resilience

Empathy

Flexibility

Full UK driving license

Job description

Annual salary: up to £28,917.00

Housing Support Officer

Doncaster

Salary up to £28,917 per annum

Full time – Permanent, 40hrs per week, Monday to Friday

Including company vehicle and fuel card or £3,500 company car allowance

Mears provides temporary accommodation to asylum seekers whilst their claim is being assessed in three regions: Northeast, Yorkshire and Humber, Northern Ireland, and Scotland. At the end of May 2021, Mears had over 19,000 service users across these regions. Mears works in partnership with central and local government, registered providers, tenants, landlords, and investors to find solutions to homelessness, provide more social and affordable housing, and create specialist housing for people with care needs.

About the Role:

Due to contract expansion, we are seeking a Housing Support Officer to join our team. This position supports asylum seekers through their right to work asylum application process with the Home Office. The ideal candidate will be resilient, trustworthy, caring, empathetic, and a people person. Each day offers different challenges and rewards.

As a Housing Support Officer, your main duties include supporting service users at various stages of their asylum application, handling safeguarding and welfare issues, providing practical and emotional support, monitoring wellbeing, and maintaining accurate records for Home Office audits. Maintaining boundaries and resilience is essential to provide professional, needs-based support.

Role Criteria:

• Experience working with vulnerable and diverse client groups
• Understanding of safeguarding
• Ability to identify needs and support packages to maintain independence
• Experience with mental health and challenging behavior
• Effective communication with colleagues, authorities, and service users
• Record keeping and risk assessment experience
• Ability to work independently
• Resilient
• Supportive, trustworthy, approachable, empathetic
• Flexible and willing to travel
• Full UK driving license

Note: All roles require entitlement to work in the UK; visa sponsorship is not available.

Recruitment checks include DBS, BPSS, and Security Clearance. You will need to provide proof of ID, address, references, passport, and UK residency for the last 5 years.

Benefits:

• 25 days annual leave plus bank holidays
• Annual Mears Fun Day
• Paid volunteering leave
• Discounts via Mears Rewards
• Family-friendly policies
• Company vehicle and fuel card
• Access to EAP counselling

Apply below or contact Beth Dunford at [e-mail] for more information. We support diversity, inclusion, and social mobility initiatives. We are a Disability Confident employer, support the Armed Forces Covenant, and promote equal opportunities.