Housekeeping Supervisor

WGC Ltd; Metropolitan Borough of Solihull; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading outsourced hotel services company in Solihull is seeking a Supervisor for the housekeeping department. This role involves team management, improving productivity, and ensuring guest satisfaction. Candidates should have experience in housekeeping and a commitment to exceptional service. The company offers a comprehensive benefits package and considerable opportunities for career development including training and mentoring.

Benefits

Life Insurance

Discounted hotels and flights

28 days holiday

Low-cost health insurance

Full workplace pension scheme

Qualifications

• Previous experience in a housekeeping role is required.
• Must demonstrate ability to improve service delivery.
• Strong analytical skills in planning and resource management.

Responsibilities

• Support team operations in housekeeping.
• Improve productivity and efficiency.
• Maintain strong communication across teams.
• Identify ways to improve Guest Satisfaction.

Skills

Experience in a housekeeping environment

Ability to improve productivity

Strong communication skills

Training and management skills

Job description

WGC is the UK’s leading outsourced hotel services company, helping our clients deliver some of the best guest experiences to over 24 million customers each year.

In the role of Supervisor, you will report to Head Housekeeper and be responsible for supporting your team in the day to day running of the housekeeping department.

In return for your dedication, WGC offers an industry leading package and is passionate about career progression; we’ll look to build a career plan with you that includes training, mentoring and extensive experience outside your current skill set, all to ensure you have some of the best opportunities to progress through the company.

WGC will provide you with an annual training allowance of up to £10,000, which can be used on a selection of WGC Approved Apprenticeships and accredited training courses, including English, Maths, IT and more.

Benefits also include:

• Life Insurance
• DiscountStore with discounts from ASDA, O2 and more
• Discounted hotels and flights
• Low-cost health insurance
• Full workplace pension scheme
• 28 days holiday

Your role will include:

• Work to improve productivity and efficiency of room cleaning
• Analyse guest data to plan resources and materials required to meet operational requirements
• Maintain strong working relationship with GM, Hotel Team, HSK team and suppliers to ensure clear communication and implementation of best practice
• Identify ways to improve Guest Satisfaction
• Adhere to Health and Safety Policy, keep all work areas neat and well organised COSHH/Manual Handling
• Recruit, train, manage and monitor team performance daily/weekly
• Deliver and exceed financial targets
• Manage expenditure and payroll to ensure budgets are achieved
• Participate in training to improve skills and performance
• Solve routine challenges that occur on the job

If you have previous experience of working in a housekeeping environment, can deliver a consistent level of service in a challenging environment and want to join a business that offers you exceptional development and potential to progress, apply now.