Hotel Receptionist - The Manchester Deansgate Hotel

InterContinental Hotels Group; Manchester; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading hotel brand in Manchester is seeking a full-time Front Office Receptionist to provide exceptional guest service. Responsibilities include checking guests in and out, handling requests, and engaging with guests to enhance their stay. The ideal candidate will have customer service experience, be able to work flexible shifts, and thrive in a dynamic hotel environment. Join our team and enjoy competitive pay and a range of benefits.

Benefits

Competitive salary

Paid overtime

Discounted room rates

Wellbeing support

Qualifications

• Experience in a Reception role, preferably within a hotel environment.
• Ability to engage with guests and provide information about the hotel and local area.
• Weekend availability and flexibility for various shifts.

Responsibilities

• Check guests in and out using hotel management systems.
• Handle guest requests and service recoveries.
• Recognize and engage IHG One Rewards Members.

Skills

Customer service skills

Problem-solving

Communication

Tools

Opera Cloud

Job description

Hotel Receptionist - The Manchester Deansgate Hotel

Hotel: The Manchester Deansgate Hotel (MANDG), 303 Deansgate, M3 4LQ

The Manchester Deansgate Hotel is on the lookout for a dynamic Front Office Receptionist. Join the excitement and become part of the IHG Hotels and Resorts family!

Welcome to the Manchester Deansgate Hotel, where modern luxury travel meets the vibrant spirit of Manchester. Nestled in the iconic Beetham Tower, this hotel features 279 elegantly designed rooms with stunning skyline views. Enjoy upscale amenities, including sky bar Cloud 23, 2 Rosette Podium Restaurant, an indoor pool, and a fitness centre. Perfect for both business and leisure travellers, with 14 meeting rooms and over 1,800 square feet of event space. Experience our commitment to redefining luxury travel, blending sophistication with the rich culture of Manchester. The Manchester Deansgate Hotel will fully transition to the InterContinental brand by 2027, enhancing your stay with our signature luxury and service.

As a Front Office Receptionist (Full-Time), you can expect to carry out the following duties…

• Checking in our guests when they first arrive, and checking out our guests on departure (you will greet our guests with a warm and authentic Hotel Indigo welcome, using Opera to check in our guests effectively) – it would be great if you had experience in a Reception role within in a Hotel environment with experience of Opera Cloud or similar reception system (not essential)!
• Dealing with ad-hoc guest requests you will be problem solving to ensure we can elevate all of our guests stays, dealing with any guest requests and appropriate service recoveries for any guest complaints to make sure they leave with a smile)
• Engaging with our Guests you will be providing our guests with information about the Hotel itself, local area and create induvial authentic interactions with each guest
• Recognising IHG One Rewards Members and encouraging new joiners you will be an advocate of the IHG One Rewards program and know the benefits of joining, so you can share these with our guests who aren’t already signed up… whilst recognising and appreciating our loyal members!)
• Working a variety of shifts across 39 hours per week including mornings, mid shifts and late shifts. You will also need weekend availability for this role.

At IHG Hotels and Resorts, we believe that no two individuals are alike, and we celebrate that by offering our colleagues a wide range of additional benefits to support their unique needs and aspirations. You can expect to receive….

• Financial security - Competitive salary, guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay! Wagestream - a financial wellbeing app giving you the opportunity to save, track and withdraw your pay as you earn it.
• Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year with a cause of your choice.
• Colleague perks- worldwide discounted room rates and discounted F&B whilst on employee rate (IHG has over 6,000 hotels and growing), plus generous friends and family rate. Discounts through our portal on your supermarket shop, experiences and loads of retailers on our perks portal.
• Wellbeing– generous maternity/paternity pay, employee assistance programme available 24/7 and access to mental health first-aiders

If you are looking to join an iconic and sophisticated Hotel….click apply today to see where this adventure could take you!

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.