Hotel Receptionist

The White Horse; Hitchin; On-site; GBP 40,000 - 60,000; Part time

Job summary

A family run establishment in Hitchin is seeking a part-time hospitality professional. The role involves managing reservations, welcoming guests, and ensuring a great customer experience. Candidates should possess strong communication skills and flexibility in working hours. Benefits include discounts, tips, and staff meals.

Benefits

Generous discount on food and drink

Great share of tips

Staff meals on shift

Cycle scheme

'Live your life' charity day off each year

Wine at cost

Qualifications

• Must be a great communicator with hospitality experience.
• Ability to work flexible hours between 7am and 9pm.
• Not suitable for students seeking summer-only employment.

Responsibilities

• Answer phones and manage online and phone reservations.
• Perform all check-in and check-out tasks.
• Welcome guests upon their arrival and assign rooms.
• Liaise with housekeeping staff to ensure cleaning of rooms.
• Be knowledgeable of and able to upsell additional facilities.
• Maintain updated records of bookings and payments.

Skills

Hospitality

Communication

Problem-solving

Flexibility

Job description

Who are you?

You find welcoming people, solving problems, staying cool calm and collected and generally conversing with people a breeze! This role requires just that, from the first greeting to the, 'hope to see you again soon' departure, you understand hospitality and above all, how to make people happy.

You are looking for a part-time position and can work flexi hours between 7am and 9pm (including weekends and weekdays)

Please note: Due to the level of flexibility required and the long-term nature of this role, it is not suitable for students or those seeking summer-only employment.

What's the role?

• Answering phones and managing online and phone reservations
• Perform all check-in and check-out tasks
• Welcome guests upon their arrival and assign rooms
• Liaise with our housekeeping staff to ensure cleaning of arrival rooms and stayovers
• Be knowledgeable of and able to upsell additional facilities and services
• Maintain updated records of bookings and payments
• Being a great communicator
• Living the ACI mission and values every day, being a role model for others

What's in it for you?

• Generous discount across all ACI sites on both food and drink
• Great share of tips and tronc
• Staff meals on shift
• Cycle scheme - Money off a bike
• ‘Live your life’, charity day off each year
• Wine at cost

Anglian Country Inns

Anglian Country Inns is a family run business that first opened its doors over twenty seven years ago and now we have nine award winning establishments across East Anglia, a coffee shop and brewery to boot!

• If you think you have the relevant experience and want to join our friendly family please don’t delay and apply today