Hotel Receptionist

Spring River (92701); Folkestone; On-site; GBP 20,000 - 24,000; Full time

Job summary

Une entreprise réputée dans le secteur hôtelier recherche un réceptionniste pour offrir un service client exceptionnel. Ce poste offre des perspectives de carrière et des avantages tels que des remises dans nos pubs, des heures de travail flexibles et des programmes d'apprentissage. Vous serez au cœur de l'accueil de nos clients dans une atmosphère amicale et dynamique.

Benefits

30% de réduction dans nos pubs, restaurants et hôtels

Contrat d'heures fiables

Option de repas à 4,50 £ pendant le travail

Heures flexibles et à temps partiel

Large éventail de remises en ligne et cashback

Programmes d'apprentissage passionnants

Ambiance amicale et dynamique

Accès à la Licensed Trade Charity pour le bien-être

Qualifications

• Expérience ou volonté d'apprendre des compétences informatiques.
• Passion pour le service client efficace.

Responsibilities

• Accueillir les clients et assurer un service exceptionnel.
• Gérer les paiements et les demandes des clients.
• Travailler en étroite collaboration avec l'équipe de l'hôtel.

Skills

Compétences informatiques

Service à la clientèle

Job description

We’re on the lookout for a Hotel Receptionist to join our team!

Make a difference to the moments that matter to us and our guests.As the voice and face of Marston’s Inns, you’ll provide exceptional customer service – with a smile for our guests, from the point of booking/ checking-in, right through to check-out.

As a Receptionist you’ll:Pride yourself on creating a welcoming atmosphere for all guests. Whether you’ve previous experience or you’re just starting out, as long as you’re friendly and approachable, you’ll be off to a great start.

• Have proven system/ computer skills, or willingness to learn
• Be passionateabout providing great customer service, including dealing effectively and efficiently with any requests/ queries
• Be responsible for taking payments
• Work closely with the wider hotel and pub team to ensure business standards are met and delivered

What comes next is up to you:Whether you’d like to progress your skills and become an expert in the role you join us in, develop and seek that next level up, or explore wider opportunities across our pub, hotels and pub support centre we have a range of career pathways to suit all.

What you get from us:You’ll be joining a pub company that’s been voted - Best Pub Employer (501+ Employees) at The Publican 2024 Awards. We put our people first, which is why we offer real benefits including:

• 30% off at all our pubs, restaurants, and hotels
• A reliable hours contract, to give you the security you deserve
• Refuel at work with our £4.50 meal deal option whilst on shift, including popular menu dishes plus a drink
• Flexible and part time hours offered to work around your family or higher education
• Exciting range of high street, online discounts and cashback offers
• Fantastic range of apprenticeship programmes to support your career
• A friendly and lively atmosphere, working alongside passionate and diverse teammates
• Access to Licensed Trade Charity for financial, mental, and emotional well-being support

Come as you are. Personality counts for more than anything else here. We’ll accept you and celebrate you for being you. We can’t wait to see what we can make happen together. Marston’s could be the making of you.

Marston’s. Where people make pubs.