Hotel Receptionist

Spring River (92701); Folkestone; On-site; GBP 10,000 - 40,000; Part time

Job summary

A well-known pub company in Folkestone is seeking a friendly Hotel Receptionist. You will provide exceptional customer service, manage bookings, and assist guests throughout their stay. Ideal candidates will have strong communication skills and a passion for customer satisfaction. Join a supportive team with various career progression opportunities and excellent employee benefits, including discounts and flexible working hours.

Benefits

30% off at all pubs, restaurants, and hotels

Reliable hours contract

Meal deal option

Flexible hours

High street discounts

Apprenticeship programmes

Support for financial and mental well-being

Qualifications

• Proven system/computer skills, or willingness to learn.
• Passionate about providing great customer service.
• Responsible for taking payments.

Responsibilities

• Create a welcoming atmosphere for guests.
• Deal effectively with requests and queries.
• Work closely with hotel and pub team to meet standards.

Skills

Customer service

System/computer skills

Friendly and approachable

Job description

We’re on the lookout for a Hotel Receptionist to join our team!

Make a difference to the moments that matter to us and our guests. As the voice and face of Marston’s Inns, you’ll provide exceptional customer service – with a smile for our guests, from the point of booking/ checking-in, right through to check-out.

As a Receptionist you’ll: Pride yourself on creating a welcoming atmosphere for all guests. Whether you’ve previous experience or you’re just starting out, as long as you’re friendly and approachable, you’ll be off to a great start.

• Have proven system/ computer skills, or willingness to learn
• Be passionate about providing great customer service, including dealing effectively and efficiently with any requests/ queries
• Be responsible for taking payments
• Work closely with the wider hotel and pub team to ensure business standards are met and delivered

What comes next is up to you: Whether you’d like to progress your skills and become an expert in the role you join us in, develop and seek that next level up, or explore wider opportunities across our pub, hotels and pub support centre we have a range of career pathways to suit all.

What you get from us: You’ll be joining a pub company that’s been voted - Best Pub Employer (501+ Employees) at The Publican 2024 Awards. We put our people first, which is why we offer real benefits including:

• 30% off at all our pubs, restaurants, and hotels
• A reliable hours contract, to give you the security you deserve
• Refuel at work with our £4.50 meal deal option whilst on shift, including popular menu dishes plus a drink
• Flexible and part time hours offered to work around your family or higher education
• Exciting range of high street, online discounts and cashback offers
• Fantastic range of apprenticeship programmes to support your career
• A friendly and lively atmosphere, working alongside passionate and diverse teammates
• Access to Licensed Trade Charity for financial, mental, and emotional well-being support

Come as you are. Personality counts for more than anything else here. We’ll accept you and celebrate you for being you. We can’t wait to see what we can make happen together. Marston’s could be the making of you.

Marston’s. Where people make pubs.