Hotel Manager

Travelodge Hotels (UK); Dorking; On-site; GBP 125,000 - 150,000; Full time

Job summary

A well-known hotel chain is seeking a dedicated Hotel Manager at their Dorking location. This role involves leading and motivating a team to deliver exceptional customer service. The ideal candidate should have experience in a customer-focused environment and a passion for team development. Competitive salary of £30,000 with additional benefits including an annual bonus, flexible hours, and discounts on accommodation.

Benefits

Annual bonus up to 13%

50% discount on rooms

28 days annual leave

Pension scheme

Qualifications

• Experience in leading a team in a customer-facing environment.
• Ability to thrive in a fast-paced environment.
• Strong communication skills.

Responsibilities

• Lead, coach, and motivate the hotel teams.
• Manage team development and recruitment.
• Ensure food and beverage standards are met.
• Oversee customer feedback and implement improvements.

Skills

Leadership

Customer service

Team management

Food & beverage experience

Job description

Overview

Job DescriptionFind where you belong! Are you looking for a career with excellent opportunities for internal development and career progression? Are you passionate about putting customers at the heart of everything you do and leading a team to deliver an outstanding customer experience at all times? If this resonates with you then our Hotel Manager role could be the next exciting step in your career.

What it’s all about? As a Hotel Manager at Travelodge Dorking, on a Full Time or Part Time basis, you would be responsible for leading, coaching and motivating the hotel teams.

Responsibilities

• Working with team members to create personal development plans for their career growth
• Recruiting motivated team members and ensuring they have a warm and welcoming induction
• Ensuring food is prepared and presented to brand standard (if working in a Bar Cafe hotel)
• Maximising food and beverage sales by cross and upselling (if working in a Bar Cafe hotel)
• Reviewing customer feedback to produce targeted action plans for improvement as required
• Making sure rooms and public areas are cleaned using company best practice
• Reporting and overseeing any repairs or maintenance needed
• Additional responsibilities include rota management, banking and health & safety
• Driving awareness and engagement for Team Members to earn more through our incentive schemes

Why Travelodge?

Travelodge is expanding fast and we now have over 600 hotels across the UK, Spain and Ireland. We pride ourselves in giving all of our customers unbeatable value and a quality experience which is where our Hotel Managers come in. We believe in creating an inclusive workplace where everyone can be their true self and belong. We work hard to improve the diversity of our teams and celebrate our differences. We care about our colleagues wellbeing, we do this by ensuring there are plenty of resources available to everyone. This allows our employees to look after their emotional, physical, financial and work wellbeing. We call this "Better Me".

Who will this appeal to?

You are friendly, engaging and welcoming by nature and have previously led a team in a service led customer facing industry. Food & beverage experience would be advantageous if applying for a Bar Cafe hotel. You thrive in a fast paced and evolving environment where you are responsible for delivering the objectives and direction of our operations through your team. To support this, your communication style is straightforward, ensuring Team Members understand the part they play in delivering the bigger picture. You are also results focused and enjoy working towards KPIs and scorecard targets to ensure your hotel provides to customers a stay that they can trust!

Benefits

• £30,000 (FTE)
• Annual bonus up to 13% by achieving KPI targets
• Flexible and part time working hours
• 50% discount on rooms plus food and soft drinks
• Discounts for friends and family with thousands of rooms at £19.99
• £50 voucher on each work anniversary
• 28 days annual leave (inclusive of bank holidays) plus additional holiday with each year of service (capped after 5 years)
• High street retailer and mobile phone discounts
• Pension scheme totalling 8% (employer contribution 3%)
• To find out what our Hotel Managers get up to take a look at our short video