Host

The Stafford London; London; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading luxury hotel in London is seeking an experienced Host to enhance guest experiences in their bar. The role involves welcoming guests, managing reservations, and ensuring a smoothly running service while maintaining a positive, professional demeanor. Ideal candidates will have prior experience in hospitality, strong organizational skills, and a flexible attitude towards working hours.

Benefits

28 days holiday, increasing with service

Private Healthcare option & Life Insurance

Employee recognition programme

Training and development opportunities

50% Food and Beverage discount

Qualifications

• Previous experience in a similar role within a hospitality setting.
• Flexibility to work weekend and evening shifts.

Responsibilities

• Welcome guests and provide a positive first impression.
• Manage seating arrangements and ensure smooth service.
• Receive and confirm reservations via phone and email.

Skills

Organisational skills

Communication

Attention to detail

Multitasking

Team player

Job description

We are currently looking for an experienced and motivated Host to join our team at The Stafford London hotel. This role requires a positive candidate who enjoys connecting with our guests and supporting the Bar team, manage the bookings and seating arrangements within the bar, with a professional, accommodating and caring, can do attitude.

About The Stafford London

Situated just off Piccadilly, in the heart of historic St James’s, Mayfair, The Stafford London is one of the finest luxury5-star hotels in the Capital. Alive with English character, it holds 5 AA Red Stars for its excellence.

The Stafford London is ideally located for West End theatres, dining, and shopping at Bond Street, Jermyn Street and Regent Street. Green Park underground & Victoria Station are within walking distance. Surrounded by art galleries and museums, the property is next to the royal palaces and parks.

About the role, what will I be doing?

• Welcome guests with a friendly demeanour and provide a positive first impression.
• Manage the seating arrangements to optimise space.
• Escort guests to their assigned tables, engaging in polite conversation and ensuring their preferences and special requests are accommodated.
• Receive and confirm reservations via phone, email, or in-person.
• Maintain an organised reservation system.
• Address guest concerns or complaints promptly and professionally, escalating complex issues.
• Keep the entrance area clean, organised, and visually appealing.
• Reset tables promptly to accommodate new guests.
• Uphold a professional appearance and demeanour at all times.
• Work closely with the team to ensure a smooth and efficient service and to communicate any special requests.
  
  

Who are we looking for?

• Previous experience in a similar role within a hospitality setting
• Highly organised, multitasking individual with a positive attitude & a team player
• Ability to manage varying needs and prioritising to ensure the best business results
• Strong communication and interpersonal skills
• Exceptional attention to detail
• Flexibility to work weekend and evening shifts
  
  

Our Benefits Includes

• 28 days holiday which increases with length of service to a maximum of 33 days
• Private Healthcare option & Life Insurance
• A choice of rewards and lifestyle benefits
• Employee recognition programme
• Training and development opportunities
• Access to Wagestream app
• Referral Scheme: £1000 for referring a Chef, £500 for other permanent position (terms and conditions applies)
• Interest free season ticket loan
• 50% Food and Beverage discount in our venues
  
  

If the role sounds like something you would enjoy doing and you are excited about our hotel and the team than we would love to get to know you!

Please apply now, we are looking forward to receiving your application.

The successful candidate must already have eligibility to work in the UK.