Helpdesk Operative

Sodexo; Stoke-on-Trent; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading service provider is seeking a Helpdesk Operative to ensure positive patient experiences at Royal Stoke Hospital. You will handle service requests, maintain response times, and support colleagues. The ideal candidate must possess strong IT skills, be an excellent communicator, and thrive in a dynamic healthcare environment. The role offers flexible shifts and a range of benefits including mental health resources, discounts, and comprehensive training. Join the team and make a difference every day.

Benefits

Uniform provided

Access to Blue Light Card

Sodexo discounts

20 days holiday plus bank holidays

Mental health and wellbeing resources

Qualifications

• Required IT literacy with strong knowledge of Microsoft Office.
• Excellent communication and team work skills are essential.
• Ability to manage stressful situations calmly is important.

Responsibilities

• Receive and log service requests efficiently.
• Contribute to a 24-hour Helpdesk service.
• Handle customer complaints professionally.

Skills

IT literacy with knowledge of Microsoft Office

Strong team spirit

Excellent communication skills

Ability to stay calm under pressure

Adaptability

Attention to detail

Job description

Job Description

Healthy outcomes start with positive patientexperiences.

• 15 Hours a week / Various Shifts to cover service
• £13.38 per hour
• Uniform Provided / Access to Blue Light Card / Sodexo Discounts
• 20 Days Holiday per year + bank holidays pro rata
• Location is Royal Stoke Hospital

Check your local transport linkshere: Plan Your Journey | Traveline - the destination you should input is: ST4 6QG

Please take the time to read the attached jobdescription

Job Introduction

Healthy outcomes begin with greatpatient experiences.

As a Helpdesk Operative at Sodexo, based in Royal Stoke Hosptial, you'll play a key role in delivering a seamless and supportive experience for patients and visitors. You'll be highly organised, an excellent communicator, and thrive in a dynamic healthcare environment. Our hospitals rely on skilled administrative professionals like you to keep things running smoothly behind the scenes. Join Sodexo and be part of something greater. Youbelong in a team where you can act with purpose and thrive in your way.

What you'll do:

• Receive, log, and process service requests efficiently.
• Contribute to a 24-hour Helpdesk and Reception service, performing operative duties as needed.
• Adhere to company policies and health & safety regulations.
• Support colleagues and Trust staff; assist with duties of other staff when necessary.
• Handle customer complaints; elevate to management when needed.
• Maintain call response times and process requests within service standards.
• Follow instructions and work within Helpdesk procedures.
• Focus on accurate data input and task allocation.
• Complete work records and report unresolved issues to supervisors.
• Manage difficult and emotional situations tactfully.

What you bring:

• IT literate with knowledge of Microsoft Office (Word, Excel, Outlook).
• A strong team spirit and excellent communication skills
• The ability to stay calm, focused, and organised under pressure
• Embody and promote company values.
• Provide excellent customer service and handle complaints professionally.
• Act proactively, adapt quickly to change, and work independently.
• Maintain confidentiality and handle sensitive information appropriately.
• Demonstrate strong listening and communication skills.
• Be adaptable, self-motivated, and detail-oriented.

What we offer:

Working at Sodexo isn't just a job - it's a chance tomake a difference every day. You'll be part of a supportive team, act withpurpose, and thrive in a role where your work matters. We also offer a range ofbenefits to support you and your loved ones:

• Mental health and wellbeing resources
• Employee Assistance Programme (including financial/legal advice & personal support)
• Free health & wellbeing app with 24/7 virtual GP access
• Discounts on high street brands for you and your family
• Salary finance tools and financial wellbeing resources
• Retirement savings plan and life insurance
• Full training and protective uniform provided.
• Opportunities to gain experience through learning and development.
• Cycle to Work scheme & volunteering opportunities.
• Flexible working and a dynamic team environment
• Competitive pay

Ready to be part of something greater? Apply now andbring your energy, purpose, and passion to Sodexo.

We may close this advert early if wereceive a high number of applications - so don't wait!

About Sodexo

At Sodexo, our purpose is to create a better every dayfor everyone to build a better life for all. As the global leader in services thatimprove the Quality of Life, we operate in 55 countries, serving over 100million consumers each day through our unique combination of On-Site Food andFM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. Weare a forces friendly employer.We welcome and encourage applications from peoplewith a diverse variety of experiences, backgrounds, and identities.We encourage our employees to get involved with ourEmployee Networks such as Pride, Sodexo Parents & Carers, SodexoDisability, Ability network, So Together, Generations and Origins.

We're a Disability Confident Leader employer.We're committed tochanging attitudes towards disability, and making sure disabled people have thechance to fulfil their aspirations.We run a DisabilityConfident interview scheme for candidates with disabilities who meet theminimum selection criteria for the job.

Clickhereto read more about what we do to promote an inclusiveculture.

Sodexo Disability, Ability network, So Together, Generations and Origins.