Health Records Trainer/ Supervisor

NHS; Stockport; On-site; GBP 24,000 - 27,000; Full time

Job summary

A healthcare provider in Stockport is seeking a Training and Audit Coordinator to support the Health Records Department. This role involves training staff, conducting quality audits, and supervising teams to ensure high standards in patient record management. Applicants should have a good general education, knowledge of Health Records procedures, and customer service experience. The position offers £24,937 to £26,598 per annum pro rata.

Benefits

27-33 days of annual leave plus bank holidays

Salary sacrifice schemes

Cycle to work scheme

Salary finance for loans and savings

Local financial advice from Stockport Credit Union

Qualifications

• Knowledge of Health Records procedures and systems.
• Experience in clinic preparation, reception, or audit quality.
• Knowledge of excellent customer service is essential.

Responsibilities

• Provide training and ongoing support for Health Records staff.
• Conduct regular quality audits for the department.
• Supervise Health Records teams during busy periods.

Skills

Health Records procedures knowledge

Customer service experience

Ability to supervise a team

Calm under pressure

Keyboard and IT skills

Ability to multitask

Experience training staff

Education

5 GCSE's or equivalent experience

Job description

An exciting opportunity has arisen within the extremely busy Health Records Department at Stepping Hill Hospital. The successful applicant will belong to an important integrated Health Records service provided 365 days of the year.

This is a training and audit role, which supports a very busy fast paced reception and clinic preparation team. The ability to work on your own initiative to support the management of the Health Records team and present a quality service to all users is essential, you will also be required to work closely with the other members of the management team.

Full training and support will be provided

Main duties of the job

Knowledge of Health Records procedures and systems, specifically Patient Centre is essential. You must be organised, numerate, methodical and thorough with an enthusiastic and motivated approach to work. People skills and acceptance of constant changes in the workplace are essential. Staff management experience would be an advantage, but more important will be people and organisational skills.

To provide full and comprehensive training for existing and new starters within the Health Records Department.

To provide ongoing training, support and mentoring for new and existing staff performing across all aspects of the very busy reception and clinic preparation processes.

To undertake regular quality audits in line with departmental guidelines for the reception and clinic preparation process. To maintain audit activity to the deadlines specified in the audit programme.

To partake in other audits (including case note tracking and the Refer to Treatment process) for the Health Records department as directed by the Management Team

To provide general supervision for the Health Records teams and supervisory support to the Health Records Management team when required to cover pressure periods and absence.

Flexibility with start and finish times may be required on occasion to support training requirements

To be part of the on call rota for Bank Holidays.

About us

We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.

If you require support with your application please contact a member of the recruitment team, who can discuss alternative application methods.

We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.

Benefits we offer to you:

• Between 27-33 days of annual leave plus bank holidays
• Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
• Cycle to work scheme
• Salary finance - for loans, savings, budget planning and tips on managing debt
• Stockport Credit Union- for local financial advice

Job responsibilities

Within this role you will work closely with the Training and Quality Assurance Manager, to help provide training, support and audit new and existing members of the Health Records Clinic Prep & Reception Team who organise and provide all records functions within Health Records and Out Patients.

The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment and promote safeguarding by implementing the Trusts policies and procedures, acting promptly on concerns, communicating effectively and sharing information appropriately.

To provide full and comprehensive training for all new starters within the Health Records Department.

To provide ongoing support and mentoring for new and existing staff performing all aspects of the clinic prep and reception process.

To undertake regular quality audits in line with departmental guidelines for the preparation and scanning of patient records. To maintain audit activity to the deadlines specified in the audit programme.

To partake in other audits (including case note tracking and the Refer to Treatment process) for the Health Records department as directed by the Management Team

To provide general supervision for the Health Records teams and supervisory support to the Health Records Management team when required to cover pressure periods and absence.

Flexibility with start and finish times may be required on occasion to support training requirements

If successful this vacancy will require a Standard DBS check at a cost of £26.90. This cost will be deducted from your first Trust salary

In addition to this it will be a condition of your employment that you will join the DBS update service and pay the annual subscription fee of £16.

Please note this vacancy may close early due to high volume of applications.

Important Notice on Visa Sponsorship Eligibility

Please note that whilst the trust does offer sponsorship this role is not eligible for visa sponsorship under the UK Health and Care Worker visa route. This is due to the position not meeting the minimum salary threshold of £25,000 per annum and/or the required skill level set by UK Visas and Immigration.

We appreciate your interest in this opportunity and encourage applications from candidates who already have the right to work in the UK.

Person Specification

Qualifications

• Good general education - 5 GCSE's or equivalent experience

Knowledge

• Knowledge of Health Records procedures
• Knowledge of excellent customer service
• Clinic Prep, Reception or Audit Quality experience
• Awareness of Data Protection, IG and standards for maintaining health records

Experience

• Familiarity with PAS
• Customer Service experience

Skills & Abilities

• Calm and reliable under pressure
• Ability to supervise a team
• Keyboard and IT skills
• Ability to multitask
• Experience training staff

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Evolve System Administrator/Data Quality

£24,937 to £26,598 a year per annum pro rata