Head of Strategy and Service Transformation

Norwood Ravenswood; City Of London; Hybrid; GBP 65,000 - 70,000; Full time

Job summary

A leading charity organization in London is seeking a Head of Strategy and Service Transformation to lead service innovations and financial strategies to empower individuals with neurodevelopmental disabilities. The ideal candidate has senior leadership experience in social care and a postgraduate qualification in a relevant field. The role offers hybrid working and a range of benefits including annual leave and professional development opportunities.

Benefits

Hybrid and flexible working

21 days annual leave + Bank Holidays + Jewish Holidays

Employee Assistance Programme

Cycle to Work scheme

Free eye tests and eyewear allowance

Opportunities for development and leadership coaching

Qualifications

• Experience with Jewish community services.
• Familiarity with supported employment and vocational pathways.
• Experience influencing policy at regional or national level.

Responsibilities

• Lead innovation across housing, supported living, and care models.
• Develop and implement a transitions strategy.
• Shape sustainable housing pathways with partners.
• Identify efficiencies and develop funding models.
• Engage with families and stakeholders for person-centred solutions.

Skills

Senior leadership experience within health, social care, or the charity sector.

Proven record of leading service transformation projects.

Strong knowledge of adult social care models.

Financial acumen and experience delivering sustainable funding models.

Excellent stakeholder engagement skills.

Postgraduate qualification in management or related field.

Education

Postgraduate qualification in management, social care, housing, or related field

Job description

Head of Strategy and Service Transformation

Head of Strategy & Service Transformation

Salary: £65,000 – £70,000 per annum
Location: Stanmore, North London (Hybrid)
Contract: Full-time, 2-year fixed term

Closing Date: 10 Oct, 2025

Overview

This is a unique opportunity to play a key role in shaping the future of services at Norwood. As Head of Strategy and Service Transformation, you will lead on the delivery of our four strategic pillars, with a particular focus on Transitions, Adult Services, and working closely with Children & Family Services to strengthen pathways and continuity of support.

We are looking for a leader who can combine strategic vision with hands-on delivery, someone equally confident setting direction as they are ensuring day-to-day operations meet the highest standards.

You will oversee the redesign and modernisation of services so they are consistently high-quality, person-centred, compliant, financially sustainable, and aligned with Norwood’s vision: empowering every individual to live their best life.

About Norwood

Founded in 1795, Norwood is the oldest Jewish charity in the UK. We support and empower neurodiverse children and their families and people with neurodevelopmental disabilities to live their best lives.

At Norwood, you’ll make a real difference every day. You’ll be part of a supportive and inclusive team, guided by values of kindness, respect, empowerment and belonging. We invest in your growth, care about your wellbeing, and give you the pride of knowing your work changes lives.

Your Day to Day

• Transforming Services: Lead innovation across housing, supported living, and care models to increase independence, choice, and efficiency.
• Transitions Leadership: Develop and implement a transitions strategy that supports individuals and families at key life stages, ensuring services are co-produced and reflect community needs.
• Housing Strategy: Shape sustainable housing pathways in partnership with local authorities, housing providers, and partners.
• Financial Leadership: Identify efficiencies, develop creative funding models, and reinvest savings into frontline services.
• Collaborative Working: Engage with families, communities, and stakeholders to champion person-centred solutions and long-term resilience.

Qualifications, Experience & Training

• Senior leadership experience within health, social care, or the charity sector.
• Proven record of leading service transformation projects.
• Strong knowledge of adult social care models, housing strategies, and compliance.
• Financial acumen and experience delivering sustainable funding models.
• Excellent stakeholder engagement, influencing, and negotiation skills.
• Postgraduate qualification in management, social care, housing, or related field.
• Experience working with Jewish community services.
• Familiarity with supported employment and vocational pathways.
• Experience influencing policy at regional or national level.

Benefits

• Hybrid and flexible working
• 21 days annual leave + Bank Holidays + Jewish Holidays (pro rata if part-time)
• Employee Assistance Programme
• Cycle to Work scheme
• Free eye tests and eyewear allowance
• Opportunities for development and leadership coaching

We are a kind and compassionate community. Empowerment and respect are at the heart of everything we do and believe in at Norwood.

If you are positive and resilient and a force for good, we are for you!

We strive for excellence and to make a real difference to the lives of the people we support. Our team is one of our biggest assets.

We nurture a supportive environment for our people, with tailored training and career development at all levels.

We reserve the right to close this advertisement early if we receive a high volume of suitable applications.

We actively celebrate everyones different abilities, sexual orientation, ethnicity, faith, and gender.

Everyone is welcome and supported in their development at all stages in their journey with us.