Head of Fraud and Financial Crime Operations

Capital on Tap; Cardiff; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A growing fintech company in Cardiff seeks a Head of Fraud and Financial Crime Operations to lead teams and manage risk effectively. The role involves enhancing fraud processes, establishing KPIs, and collaborating cross-functionally. Ideal candidates have extensive experience in financial crime operations and proven leadership skills. The position offers a hybrid working model, emphasizing equality and diversity within the workplace.

Qualifications

• Extensive experience in financial crime and fraud operations.
• Strong understanding of regulatory requirements.
• Proven track record of managing high-performing teams.

Responsibilities

• Manage first-line teams serving UK and US customers.
• Review and improve fraud processes and procedures.
• Establish and monitor KPIs for performance tracking.
• Collaborate cross-functionally to enhance risk management.

Skills

Leadership

Risk management

Fraud operations

Analytical thinking

Communication

Job description

Head of Fraud and Financial Crime Operations

Cardiff

We’re Capital on Tap 👋
💳 Capital on Tap was founded with the mission to help small business owners and make their lives easier. Today, we provide an all-in-one business credit card & spend management platform that helps business owners save time and money. Capital on Tap proudly serves over 200,000 businesses across the world and our goal is to help 1 million small businesses by 2030.

Why Join Us?
We empower you to be innovative and solve complex problems. Take ownership, make an impact, and thrive in our scaling and agile environment.

🏡🏢This is a Hybrid role; the FinCrime team within Customer Operations work from our Cardiff Offices 3 days per week.

The Role 🚀

We are looking for a seasoned first-line operational leader in Financial Crime and Fraud to manage our first-line teams serving UK and US customers. This critical role is responsible for effective risk management, implementing and monitoring robust controls and leading multi-disciplinary teams. You will collaborate cross-functionally to ensure alignment across Capital on Tap driving best in class risk management and operational excellence.

• Build and lead high-performing teams prioritising professional growth, personal development, engagement, recognition and a shared sense of purpose.
• Review and improve financial crime fraud processes, procedures, systems, and controls to drive continuous enhancement, strengthen the control environment and enhance customer trust.
• Drive operational excellence by leveraging technology to streamline processes. mitigate risk and enhance the customer experience.
• Establish and monitor key performance indicators (KPI’s) to track performance and identify areas for improvement.
• Stay current on regulations, legislation, industry best practice, and innovation in financial crime risk.
• Manage financial crime and fraud operations in a fast-paced environment, adapting to constant changes and engaging cross-functional teams
• A senior leader with extensive experience in financial crime and fraud operations, specifically for business customers.
• A highly effective communicator with excellent leadership skills, capable of fostering effective interaction and collaboration with key stakeholders.
• A subject matter expert who has a deep understanding of financial crime and fraud regulatory and legal requirements with a vast experience in conducting risk assessments and designing and testing mitigating controls
• An excellent understanding of traditional and emerging financial products and their associated risks
• A proven track record of successfully leading and managing high- performing teams within a fast paced and dynamic environment.
• Analytical thinker with the ability to interpret complex data and implement evidence-based decisions.
• An adaptable, pragmatic and resilient leader with a hands-on approach to problem solving.

Excited to work here? Apply!
If you’d like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)

UK DE&I Data

At Capital on Tap we are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, ability, national origin and all the other characteristics that make us who we are. We want to be a place where a diverse mix of talented people want to come and do their best work and most importantly feel included and that they can be their authentic selves.

In order to remain committed to our goal, we need to analyse and identify where we need to take steps to make positive impact. The first step in this process is gathering anonymous data on our candidates. We would encourage you to help us by filling in the form below.

All of the questions we ask are optional and will not affect your application. You don't have to share this with us and we won't consider it as part of your application. If you choose not to share this info, it won't impact your application in any way.

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