Head Housekeeper

Omni Facilities Management; Eastbourne; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading facilities management company is seeking a Head Housekeeper to oversee housekeeping functions in a hotel setting. The candidate will engage and inspire teams, manage quality and efficiency, and ensure compliance with health and safety standards. Previous management experience in housekeeping is essential. This role offers a permanent contract with benefits including up to 28 days of paid holiday and career progression opportunities.

Benefits

Two weekly payments

Up to 28 days paid holiday per year

Permanent contract of employment

Career progression on to Management Programs

Flexible Learning Courses

Retail discounts on various services and products

Opportunity to work with great teams

Qualifications

• Previous housekeeping management experience, ideally as Head Housekeeper in a large property.
• People management experience including training and development.
• Experience with budgets and profit/loss analysis.
• Desirable to have Health & Safety experience.

Responsibilities

• Engage, train, lead and inspire the housekeeping team.
• Ensure clear lines of communication both with the hotel and the company.
• Conduct quality inspections and identify improvements.
• Record and submit work hours accurately for payroll.
• Manage linen stock within budget.

Skills

Excellent interpersonal skills

Excellent written and verbal communication skills

Proficient in Microsoft Office

Ability to build rapport

Ability to work effectively under pressure

Excellent organisational skills

Ability to motivate and inspire others

Flexible with a willingness to learn

Job description

Overview

Head Housekeeper position at Omni Facilities Management. Established in 1980, Omni Facilities Management is a leading provider of outsourced services to hotels across the UK, Netherlands, and South Africa. We employ over 4,000 people and provide Housekeeping, Recruitment, Property and Software Services to major hotel groups including IHG, Hilton, Marriott, Redefine BDL Hotels, Raffles, Shangri-La, Ritz-Carlton and Resorts World.

We are seeking enthusiastic and self-motivated candidates for the Head Housekeeper role to support the hotel in the daily operation of the contract housekeeping function and other departments as required.

Benefits from working with the company:

• Two weekly payments
• Up to 28 days paid holiday per year
• Permanent contract of employment
• Career progression on to our Management Programs & Flexible Learning Courses
• Company Benefits including retail discounts on food, shopping, clothes, holidays, eating out and up to 55% on cinema tickets
• Opportunity to work with great teams for an industry leader

Shift Pattern:

Up to 37.5 hours a week, Monday to Sunday (24/7 Operation)

Main Duties

• People
• Quality
• Profit

• People
• Engage, train, lead and inspire the housekeeping team
• Ensure clear lines of communication both with the hotel and the company and participate fully as a Senior Manager within the business
• Liaise with Area Manager and Regional Manager on a regular basis
• Where relevant support recruitment and associated procedures, including checking right to work documentation
• Manage authorised absence and ensure coverage without interruption to the business
• Ensure staff are trained on Health & Safety policies and procedures and attend relevant training
• Maintain Statutory Training Records and review regularly
• Support welfare matters, including pregnancy risk assessments
• Train staff on standards and productivity requirements; address concerns and re-train as needed
• Ensure staff are trained in the lost property policy
• Handle team member queries and conduct regular appraisals
• Liaise with HR on staff welfare or misconduct concerns
• Represent the housekeeping department in daily operations meetings as needed

• Quality
• Organise and delegate tasks to team members
• Develop, maintain, and review housekeeping policies and procedures
• Direct and manage rotas and ensure adequate cover
• Conduct quality inspections and identify improvements
• Maintain on-site company assets and ensure they are serviced
• Manage key control and audits
• Assist with lost property management
• Report and rectify maintenance defects
• Minimise wastage and manage guest laundry/dry cleaning processes per hotel procedures
• Be aware of contracted works within the hotel and manage timeframes
• Complete audits with Area/General Manager and address issues
• Ensure proper storage of cleaning materials and guest supplies
• Check a portion of rooms daily and ensure vacant rooms are ready
• Recycling and refuse management
• Public areas and linen room quality checks
• Utilise online tools to their full potential

• Profit
• Record and submit work hours accurately for payroll
• Order chemicals and equipment within budgets
• Maintain records of all linen and use the linen module/database
• Manage linen stock within budget

Previous Required Experience

• Previous housekeeping management experience, ideally as Head Housekeeper in a large property
• People management experience including training and development
• Experience with budgets and profit/loss analysis
• Desirable to have Health & Safety experience

Essential Skills

• Excellent interpersonal skills
• Excellent written and verbal communication skills
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Ability to build rapport with staff, clients, and internal contacts
• Ability to work effectively under pressure
• Excellent organisational skills
• Ability to motivate and inspire others
• Flexible with a willingness to learn