Harrogate Store Team Lead — Elevate Service & Performance

Marks and Spencer; Harrogate; On-site; GBP 30,000 - 40,000; Full time

Job summary

A prominent retail company in Harrogate is looking for a Team Manager in Food to lead a store team dedicated to exceptional service and accountability. This role requires operational resilience and a focus on commercial performance, requiring a strong leader who can manage stock, coach team members, and drive results. Join a company reshaping retail with an emphasis on transformation and inclusivity. The right candidate will thrive in a fast-paced environment and make impactful decisions on the shop floor.

Benefits

Inclusive workplace

Career development opportunities

Employee discounts

Qualifications

• Ability to lead a team to deliver excellent customer service and KPI's across the store.
• Good communicator who inspires others and shares knowledge.
• Ability to build and maintain relationships with key stakeholders.

Responsibilities

• Lead and coach a team to consistently deliver exceptional service.
• Drive commercial performance and ensure operational excellence.
• Recruit and develop talent to support succession planning.

Skills

Leadership

Customer service

Commercial awareness

Performance management

Team coaching

Job description

A prominent retail company in Harrogate is looking for a Team Manager in Food to lead a store team dedicated to exceptional service and accountability. This role requires operational resilience and a focus on commercial performance, requiring a strong leader who can manage stock, coach team members, and drive results. Join a company reshaping retail with an emphasis on transformation and inclusivity. The right candidate will thrive in a fast-paced environment and make impactful decisions on the shop floor.