Guest Service Manager

Holiday Inn Express Grimsby; Grimsby; On-site; GBP 20,000 - 24,000; Part time

Job summary

A modern hotel in Grimsby is looking for a confident and interpersonal team member to join as a part-time supervisor. The role involves supporting front-of-house, managing guest service assistants, and overseeing food & beverage operations. A passion for hospitality and previous supervisory experience is preferred. Competitive pay and benefits are offered, including exclusive discounts and continuous training opportunities.

Benefits

Competitive pay and package

Exclusive Team Member discounted stays

Continuous learning & development

Free access to employee assistance program

Additional annual leave

Service bonus for long tenure

Team Member rewards

Uniform provided

Qualifications

• Previous supervisory experience in hospitality setting is ideal.
• Eager to learn and adapt to new tasks.
• Confidently resolve guest queries.

Responsibilities

• Manage guest service assistants at the reception.
• Support food and beverage service operations.
• Carry out duty management responsibilities.

Skills

Interpersonal skills

Supervisory experience

Problem-solving

Confidence in guest interaction

Ability to learn new skills

Job description

Overview

Bright, modern & bustling 80-bedroom hotel in the heart of Great Grimsby. Holiday Inn Express Grimsby hotel is in the centre of Grimsby just a four-minute walk from Grimsby Town station. From here you can catch direct trains to multiple hotspots and the hotel is only a 25-minute drive to Humberside Airport. With a huge range of shops and eateries, Freshney Place Shopping Centre is six minutes away by foot. Take in a live musical or comedy show at Grimsby Auditorium and enjoy the fresh air and scenic landscape at Grimsby Golf Club, both five minutes\' drive from the hotel. The family-focused Grimsby Fishing Heritage Centre is less than a mile away. The hotel is conveniently situated for business guests with a 22-person meeting room on the ground floor. Smart and brightly lit, this space is suitable for interviews, meetings, and small events. There is a large bar and lounge area available for guests to relax in and socialise whilst our team serve you a delicious meal.

What We\'re Looking For

We are seeking a confident and interpersonal individual who has a passion for all things hospitality. You will have previous supervisory experience in ideally a hospitality setting and will have the skills to motivate a team around you. You will be eager to learn and have the ability to pick up tasks and learn new skills. You will be confident to speak with guests and resolve any queries quickly and efficiently. And will be keen to support front-of-house, utilising our front office system but also be eager to support hands-on within the kitchen and other areas of the hotel that require your support.

Day In The Life Of

This role will be contracted to 24 hours per week (part time). You will be working in a multi-skilled position where you are trained to support all the functions within the hotel. Your role will primarily be positioned with the front-of-house team supporting both the reception desk and also food & beverage service.

Your duties at the reception desk will include line managing the guest service assistants. You will inspire those around you and motivate the team to deliver the best possible service to our guests. You\'ll be in a hands-on position checking hotel guests in and out. In addition, you will support the food and beverage service within the hotel. This is inclusive of taking orders and serving drinks from the bar, cooking in the kitchen using the easy-to-prepare lounge bar menu, and delivering food to tables.

In addition, you\'ll be a trusted member of the management team carrying out duty management shifts. This could include a range of activities such as health and safety duties, daily security checks and measures, human resources duties like supporting recruitment and inductions, managing guest welfare and safety, and resolving escalated guest queries.

Example Key Responsibilities

• Hands-on support across reception and food & beverage.
• Coaching and mentoring the guest services assistants.
• Recruitment and onboarding of new team members.
• Duty management duties.
• Reviewing and supporting with the weekly rota.
• Cash and card handling duties.
• Act as a brand ambassador.

What You\'ll Get In Return

• Competitive pay and package
• Exclusive Team Member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio
• Continuous learning & development opportunities
• Free access to 24/7 employee assistance program
• Additional annual leave and family leave
• Service bonus for 5 and 10 years up to £1K
• Team Member of the month - £100 and Team Member of the year - £500
• Uniform Provided

This hotel is managed by leaf HOSPITALITY who is a hotel management company that has one simple value that underpins everything we do: be excellent. We work with branded and independent hotels. Our vision is to be a leader in the market where every member of our team plays a part in delivering excellent service to our guests, owners, and team members. #BeExcellent #BeHuman #HaveIntegrity #BeEntrepreneurial