Guest Experience Lead — Front Office Supervisor

Front Office - CSKL; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prominent hospitality provider in Greater London is seeking a Senior Receptionist to join their Front Office Team. The role involves supervising daily operations, ensuring exceptional guest experiences, and managing Front Office administrative tasks. Candidates should have at least one year of relevant experience and possess excellent guest engagement skills. Benefits include career development opportunities, a travel allowance, and a special staff rate in European properties. This is a chance to contribute to memorable guest experiences.

Benefits

Genuine career opportunities

Travel allowance

PERKBOX subscription with discounts

Employee Assistance Programme

Refer a Friend bonus

Employee Recognition Awards

Staff incentives

30 days of relocation accommodation

Qualifications

• At least one year experience in a similar role is essential.
• A good command of English is essential; a second language is advantageous.

Responsibilities

• Supervise the Front Office Team's daily work.
• Ensure a warm welcome and departure experience for guests.
• Take initiative to accommodate customers' needs.

Skills

Excellent guest engagement skills

Ability to bring the guest experience to life

Willingness to learn IT systems quickly

Ability to communicate and organise based on guest expectations

Job description

A prominent hospitality provider in Greater London is seeking a Senior Receptionist to join their Front Office Team. The role involves supervising daily operations, ensuring exceptional guest experiences, and managing Front Office administrative tasks. Candidates should have at least one year of relevant experience and possess excellent guest engagement skills. Benefits include career development opportunities, a travel allowance, and a special staff rate in European properties. This is a chance to contribute to memorable guest experiences.