Group Clinical Service Manager

NHS; Greater London; On-site; GBP 72,000 - 84,000; Full time

Job summary

A leading mental health service provider in Greater London is seeking a Group Service Manager to manage daily operations within the Operational Directorate. The role entails ensuring high standards of service delivery, leading Clinical Service Leads, and working closely with the Executive team to maintain quality in clinical outcomes. Applicants should have a Bachelor's degree and significant experience in mental health management. This permanent position offers a competitive salary and a full-time work pattern.

Qualifications

• Expertise at Senior Management level in mental health or social care settings.
• Experience in managing multidisciplinary clinical services.
• Clear understanding of healthcare provision, particularly in mental health.

Responsibilities

• Manage daily operations of community services within the department.
• Ensure services meet CQC fundamental standards and trust values.
• Work with Clinical Directors to manage workforce and maintain quality assurance.

Skills

Expertise in mental health management

Negotiation and influencing skills

Change management

Performance management

Multidisciplinary collaboration

Education

Bachelor's degree in relevant discipline

Job description

Job Summary

The Group Service Manager role will be responsible for the daily management of nominated services within the Operational Directorate. They are responsible for ensuring delivery of all aspects of their services and will provide day to day leadership to their teams. They will provide line management to Clinical Service Leads with your group of services, ensuring their services deliver the highest standards of care to our patients/service.

Main Duties of the Job

Responsible for community services this includes demand and capacity management , ensuring services are delivered within neighbourhood integrated models of community mental health care, ensuring Clinical Service Leads are leading actions for the appropriate management of caseloads and waits, proactive intervention including community crisis intervention where required, outcomes-based working and DIALOG+, interfacing with specialist teams to meet the total needs of patients and ensuring effective working for patients with a Learning Disability or Autistic people who are within the core community offer. Clear oversight of the dynamic support register and appropriate interface. The role also includes leading the local delivery of Trust objectives, ensuring high-quality care consistent with the CQC fundamental standards, safeguarding principles, trust values, strategy and adherence to corporate policies.

About Us

• Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice
• Ensuring that all our services and all staff understand and support our commitment
• We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity

Details Date Posted

18 December 2025

Pay Scheme

Agenda for change

Band

Band 8b

Salary

£72,921 to £83,362 per year inclusive of HCAS

Contract

Permanent

Working Pattern

Full-time

Reference Number

334-NCL-7678245-MU

Job Locations

Ladywell Unit, Lewisham Hospital and various sites

Lewisham sites

London

SE13 6LW

Job Responsibilities

• Working closely with professional heads and the Executive team to provide demonstrable assurance of the quality of clinical services including patient safety, patient satisfaction and clinical outcomes meet the required high standards.
• Working closely to develop a clear integrated pathway with effective, evidence based interventions. Responsible for writing business cases and leading staff and stakeholder consultants as required.
• Ensuring services are delivered using the resources available, ensuring each service operate within budget and taking action where necessary to manage this.
• Working with the Clinical and Deputy Director to recruit, motivate and train the workforce.
• To provide assurance of continuous quality improvement of effective and efficient clinical services by ensuring staff are engaged in these initiatives.
• To be part of and participate in the senior manager on call rota.

Person Specification

Essential

• Bachelor's degree (in relevant discipline) or equivalent experience
• Expertise at Senior Management level across a range of subjects within a mental health or social care setting
• Proven track record of managing organisational change and development of clinical services
• Experience of working successfully in managing and co-ordinating a range of complex, multidisciplinary clinical services
• Demonstrable achievement in negotiating and influencing others
• Experience of performance management of service delivery, staff and processes to ensure local and national targets are consistently achieved
• Experience of partnership working with service users, carers and other agencies
• Understands the principles relating to contractual arrangements/Service Level Agreements (SLAs) with commissioners
• Able to work collaboratively with professional leads and other managers to ensure safe and effective practice
• Able to think laterally, able to interpret data and synthesize complex information from a range of sources
• Understanding of the principles behind the Foundation Trust process and its implication in terms of service management, Monitor and model contracts.
• Broad understanding of healthcare provision together with an awareness and appreciation of current NHS policy and priorities, particularly in relation to mental health
• Knowledge of performance management methods/procedures
• Clear understanding of professional and multidisciplinary roles/working the issues
• Able to work in partnership with clinical leaders
• Experience of working collaboratively with our organisations
• Strong record of multi-professional collaborator
• Experience of change management and workforce redesign
• Able to demonstrate a genuine commitment to ensuring that services meet the needs of services users and their carers and are delivered with multi-cultural sensitivity
• Able to lead and generate a clear sense of direction for the service and its employees
• Have business, service planning, analytical and numeracy skills
• Able to set objective measurements and develop monitoring systems to inform the organisation

Desirable

• Experience of managing integrated mental health services
• Post-graduate qualification in Healthcare Management/Business Studies
• Professional health qualification
• Project Management Qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer Details

South London and Maudsley NHS Foundation Trust

Address: Ladywell Unit, Lewisham Hospital and various sites

Lewisham sites

London

SE13 6LW

Employer's website: https://www.slam.nhs.uk/