GFIE-450 - DWP Work Coach (Multiple Locations - see below)

Going Forward into Employment; East Midlands; On-site; GBP 31,000; Full time

Job summary

A major public service department in the UK seeks a Work Coach to assist individuals towards financial independence through work. The role involves providing tailored support and coaching to clients, helping them navigate job searches, and ensuring access to necessary benefits. Successful candidates will have effective communication skills and a strong commitment to helping others. This position is office-based in various locations across the East Midlands.

Qualifications

• Effective communication with diverse customers.
• Ability to provide clear explanations.
• Experience in coaching customers to improve job readiness.
• Competency in using digital work search tools.

Responsibilities

• Support customers claiming various benefits.
• Provide job search advice and match to vacancies.
• Ensure compliance with the Equality Act 2010.
• Build positive relationships with customers.
• Develop knowledge of local employment opportunities.
• Make timely decisions based on customer needs.
• Manage and be accountable for caseload performance.

Skills

Effective communication skills

Understanding complex information

Coaching skills

Navigating computer systems

Professional handling of difficult situations

Job description

Overview

This role at Department for Work and Pensions (DWP) is available to people who served in the Armed Forces, OR be in your resettlement period and due to leave the Armed Forces within a reasonable time frame OR Military Spouse/Partner: Your current partner must still be serving OR was discharged within the last 12 months.

We want you to join us, learn new skills and bring your experience to our organisation. We believe that everyone has the potential to make a difference, and we want to ensure that all our staff are equipped with the knowledge and skills to do so. As part of your employment, you will have access to a range of learning and development, and a buddy who can help you to understand the Civil Service and enable you to make the most of the opportunities it offers.

The Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policy. We are the UK's biggest public service department and administer the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers.

Organisation details

Organisation: The Department for Work and Pensions (DWP)

Job Title: Work Coach

Job Grade: Executive Officer (EO)

Positions available: 19

Salary: National £30,975

Location:

• 2 x Erdington B23 6TD
• 1 x Leicester Charles St LE1 3JD
• 1 x Luton LU1 2ER
• 2 x Bedford MK40 2EH
• 1 x Leamington Spa CV32 4JE
• 1 x Hereford HR1 2LX
• 1 x Leominster HR6 8JE
• 1 x Doncaster DN1 3LL
• 1 x Hull HU2 8NF
• 1 x Sleaford NG34 7DT
• 1 x Sheffield Bailey Court S1 3SY
• 1 x Sheffield Cavendish Court S1 2DR
• 1 x Sheffield Hillsborough S6 2GG
• 1 x York YO31 7JZ
• 1 x Barnsley S70 2RL
• 1 x Mexborough S64 0BD

This is an office based role in a Jobcentre.

Contract Length: 18 months

What the role is about

The Work Coach role is rewarding, varied and complex and no two days will be the same as you will be dealing with different customers face to face and their specific support needs each day.

If you’re looking for a career that makes a clear and positive difference to people’s lives, then a DWP Executive Officer role may be an ideal for you!

Job description

As a Work Coach you hold a vital role in the Department, helping individuals and their families towards financial independence through work and enabling them to claim the support they need as they progress.

Work Coaches are customer-focused, dedicated individuals and able to deliver exceptional service with empathy and compassion to people who need their support.

As a Work Coach, you will use sound judgement to help people through some difficult, challenging times in their lives, and your tailored coaching can make a huge difference to their ability to find, stay in, and progress in a job.

Key Accountabilities

The Work Coach role is wide-ranging and diverse. You will be working with customers, employers and colleagues through a combination of face to face, digital and telephone contact on a daily basis. Some of the main activities are set out below:

• Providing support to customers claiming Universal Credit, Employment and Support Allowance, Jobseekers Allowance and Income Support.
• Offering quality advice to customers about job search actions, supporting them to job search effectively in a largely digital world, and matching to suitable vacancies.
• Meeting your legal duty to comply with the Equality Act 2010 and making sure your customers get the additional support and advice to help them access our services.
• Building positive relationships with customers that encourages, motivates, and builds trust.
• Developing an in-depth knowledge of local employment opportunities and the support our service partners offer.
• Making timely decisions, based on customer needs, and referring them to appropriate help and support.
• Be accountable for performance and management of your caseload.

Person specification

What we are looking for:

• Effective communication skills both verbally and in writing to a wide range of diverse customers.
• The ability to understand complex information and give clear explanations to the customer.
• You will be able to coach customers to improve their movement into work.
• You must be able to navigate a range of computer systems to action tasks as well as coach customers to be confident using digital work search tools.
• You’ll also be required to handle telephony queries and have the ability to manage difficult situations where required in a calm and professional manner.

A Day in the Life of a Jobcentre Work Coach

How to Apply

• To apply we will need:

• A completed Expression of Interest form - Please request from [e-mail] quoting GFIE- 450 (v,s&p)

• A copy of your CV

• Candidates who meet the GFIE criteria are guaranteed an informal conversation with DWP about their suitability for the role.

• Informal conversations with candidates are expected to take place in September/ October and it is hoped that successful candidates start following successful security checks.

• Closing Date: 24 September 2025

Disclaimer: DWP is committed to being an equal opportunities employer and we aspire to being the most inclusive employer in the United Kingdom.