General Manager

Metro Supply Chain Group; Kingswear; On-site; GBP 60,000 - 80,000; Full time

Job summary

A strategic supply chain solutions partner based in Kingswear, UK, is seeking a General Manager to lead operations in a fast-paced environment. This role requires a candidate with a minimum of 5 years of management experience in distribution, strong project management skills, and the ability to develop collaborative teams. The successful candidate will oversee inventory management, train staff, and ensure customer satisfaction while adhering to operational standards. Join a committed team and enjoy benefits like medical coverage and retirement plans.

Benefits

Medical, dental, and vision coverage

Life and disability insurance

Wellness programs

Retirement Savings Program with company match

Employee Appreciation Day

Social events and community volunteering

Qualifications

• Minimum 5 years of manager experience in a distribution environment.
• Proven managing experience with positive employee relations.
• Experience in developing efficient team environments.

Responsibilities

• Ensure operational success and adherence to business plans.
• Manage inventory levels and oversee warehouse operations.
• Provide leadership by hiring, training, and developing staff.

Skills

Customer Centricity

Problem Solving

Collaboration

Leadership

Project Management

Adaptability

Communication

Planning

Education

Post-secondary education

Tools

SAP

Warehouse Management Systems

TMW Truckmate

Microsoft Office Suite

Job description

JOin our team

Metro Supply Chain is a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data‑driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada’s Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

JOB SUMMARY

The General Manager (White Glove and Big and Bulky) will be a valuable member in contributing to Metro’s future. This individual will be responsible for leading a cross‑functional group to evaluate overall market (new and existing clients) requirements, as well as market capabilities (software solutions/service providers) for Transportation Management.

MAJOR DUTIES AND RESPONSIBILITIES

• Responsible for the success of the operation ensuring adherence to business plans and budgets.
• Liaise with the Finance Team for monthly Customer reconciliation and internal budgets.
• Oversees delivery & warehouse operations, while ensuring established operational procedures are being followed according to company standards to effectively meet/exceed customer requirements.
• Develops and following approval, implements changes to operational systems to improve the flow in customer service, order management and shipping and receiving of customer products on time and undamaged.
• Manages key performance indicators and other related measurements, providing analysis, reporting and recommendations on a timely basis.
• Reviews forecasts, inventory reports, sales order reports, and other available material and devises plans to meet fluctuations in warehousing operation.
• Assists in establishing budgets for the facility and implements controls necessary to keep expenditures within budgetary limitations.
• Ensures that inventory and cycle counts are performed and where necessary, completes appropriate investigation and approved adjustments.
• Provides leadership to operations group by: Hiring, training, developing and scheduling competent staff
• Articulating the goals of the operations and Company including but not limited to health and safety, productivity, housekeeping
• Providing opportunity for success
• Providing feedback and measurement of success
• Manages ongoing relationships and interactions with customers, vendors and carriers working to assure adherence to contractual agreements.
• Will ensure that employees are trained as necessary. This includes cross‑training to ensure efficient skill levels, soft skills training and certification in accordance with company guidelines and government regulations.
• Accountable for the facility safety programs to provide a safe workplace for all employees and within the regulations of local and provincial legislations.
• Responsible for setting quality and productivity standards as well as controls for customer service operations.
• Oversee in‑house customer service operations while establishing and managing productivity reporting.
• First point of contact for customer communications and escalations.
• Responsible for setting quality and productivity standards as well as controls for customer service operations
• Establishing and managing inventory controls, levels, planning, forecasting and they will need to proactively report on incomplete orders to internal and external customers.
• Assumes additional related responsibilities as required.

EDUCATION/EXPERIENCE

• Post‑secondary education and/or a combination of relevant experience and education.
• Minimum 5 years of manager experience or similar, preferably in a distribution environment
• You have proven experience in developing positive employee relations with an emphasis on creating a collaborative team environment.
• Previous experience using SAP and Warehouse Management Systems.
• Previous experience using TMW Truckmate or other Transportation Management Systems.
• Strong service quality experience with specific measures and accomplishments.
• Demonstrated leadership and project management capabilities.
• You have a strong understanding of operations.
• You work through problems logically with a solutions‑focused approach.
• Ability to analyze, plan, and manage resources effectively
• You are an initiative‑taker, who thinks proactively to continuously improve operations.
• You uphold yourself to the highest ethical standards in all activities undertaken.
• When making decisions, you consider everyone and engage those who can add value to the process.
• You are adaptable in your approach and prioritize with focus on what adds value to the client.
• Solid proficiency with Microsoft Office Suite.

CORE COMPETENCIES

• Customer Centricity
• Fostering Culture
• Collaboration
• Problem Solving & Decision Making
• Managing Through Change
• Developing Self & Others
• Planning & Results Orientation
• Communication
• Always Improving Mindset
• Business & Financial Savvy

Why Join Us

• Work in an environment where safety is our first priority
• The opportunity to build a career with a growing company
• Medical, dental, and vision coverage for you and your family
• Life and disability insurance
• Wellness programs to support your family’s well‑being
• A Retirement Savings Program with a company match
• Company team wear allowance
• Employee Appreciation Day
• Company sponsored social events
• Community volunteering

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.