General Manager

Ryan Torrie; England; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading hospitality company in the United Kingdom is seeking a General Manager who can lead with personality and enhance customer service. The ideal candidate will have management experience in the hospitality or service sectors and will be responsible for developing a cohesive team environment. This role offers competitive compensation, live-in accommodation if needed, and multiple employee benefits, while promoting diversity and inclusion across the organization.

Benefits

Competitive annual salary package

Private live-in accommodation

Bonus scheme

Private health care scheme

Flexible working hours

Qualifications

• Previous experience managing a team in hospitality or service-led environment.
• Ability to create an inclusive culture and lead a diverse team.

Responsibilities

• Lead and develop the team to ensure excellent customer service.
• Achieve key business objectives while delivering continued growth.

Skills

Team leadership

Excellent customer service

Growth-oriented mindset

Job description

Shepherd Neame is on the lookout for a General Manager with bags of personality to join our team, so if you have previous experience of managing a team from within either the hospitality or a service‑led environment and you are looking for a new and rewarding challenge; this may be just the job for you.

As an ambassador for our brand, you will create an inclusive culture within the business, leading and developing your team to ensure that they offer excellent customer service at every opportunity. With the support of your Operations Manager you will strive to achieve key business objectives within your individual site whilst delivering continued growth, customer satisfaction and success.

WHATS IN IT FOR YOU?

• Competitive annual salary package
• Private live‑in accommodation if required
• Bonus scheme
• Private health care scheme
• Early wage withdrawal scheme
• 25% discount on food and drink at Shepherd Neame Managed Houses
• 25% discount on overnight Managed House Hotel bookings
• Up to 40% discount on select purchases from the Visitor Centre Shop at Faversham
• Sheps Hut discounts and special offers hub on 100's of high‑street shops and services
• Access to a Workplace Mental Health Platform
• Company pension plan
• The opportunity to develop & move within our pubs, the Brewery & Support Office
• Flexible working hours

Shepherd Neame may be Britain’s oldest brewer but our approach is anything but old‑fashioned. We are an authentic, independent business, yet flexible and agile, and that has enabled us to survive and thrive based on the following Sheps Skills:

Working Together

• Pride and Passion
• Authenticity
• Sheps Spirit

WHO ARE WE?

Britain’s oldest brewer, Shepherd Neame, has been based in the market town of Faversham, Kent for over 300 years. An independent family business, we boast an award‑winning visitor centre and more than 300 pubs and hotels throughout London and the South East, from the historic heart of the City to the Kent coastline. We employ around 1,500 team members across our pub estate and more than 270 at our Brewery and Support Office.

Diversity, equality, and inclusion matter to Shepherd Neame. If you think you would be suited to this role we would welcome your application regardless of age, disability status, ethnicity, gender, religion or sexual orientation. We strive to provide an inclusive and supportive working environment where all employees feel respected and supported in fulfilling their potential.