General Manager

Quest Motor Group; Braintree; On-site; GBP 70,000; Full time

Job summary

A leading automotive group in Braintree is seeking an innovative General Manager to lead their dealership. The role involves managing the dealership performance, driving both sales and aftersales, and ensuring excellent customer service. Ideal candidates will have experience in motor trade management and a strong sales management background. The position offers a competitive salary and a range of benefits, including a company car and healthcare.

Benefits

Company car

Health care

Mental and physical health support

Birthday off

Discounted aftersales, service, repairs and parts

Company pension scheme

Qualifications

• Previous experience in motor trade management.
• Sales management experience is essential.
• Excellent customer service and people skills.

Responsibilities

• Lead the dealership team, including sales and aftersales functions.
• Manage dealership performance to achieve targets.
• Ensure compliance in H&S, GDPR, and finance.

Skills

Motor trade management

Sales and aftersales principles

Target achievement

Team leadership

Communication skills

Customer service skills

Flexibility

Driving licence

Tools

Computer applications and systems

Job description

Overview

• Salary: £70,000 OTE
• Exciting SLM Group benefits!
• Length: Full Time / Permanent
• Location: Quest Motor Group

We are looking for someone innovative and motivated to lead our Quest Suzuki site as a General Manager. The role involves managing the dealership performance and teams, with the support of the Sales, Service and Parts Managers. The successful candidate will be responsible for both sales and aftersales, comprising of new and used car sales opportunities, our busy multi-franchise d Bosch Service Centre workshop, and our parts department. You will be focussed on ensuring our teams remain fully engaged and supported, and that our customers receive the best possible experience.

Previous experience in an automotive General Manager role is preferred, and sales management experience is required. If you have previous experience as a Sales Manager and are looking to take the next step in your career, we would love to hear from you! Candidates must have a result driven focus whilst having a professional, friendly and customer centric approach and must be able to instil this within their team.

The working hours for this role are Monday to Friday 8:30am to 6pm with an hour unpaid lunch break.

What we’re looking for in a General Manager

• Previous experience in motor trade management.
• Knowledge of sales and aftersales principles.
• Previous experience of working to, and successfully achieving targets.
• Ability to work as part of, and lead a team.
• Excellent communication, administrative and organisational skills.
• Excellent customer service/people skills delivering services to high standards.
• Must have flexible, hands on ‘can do’ approach.
• Open minded and inquisitive to future growth and development opportunities.
• Proficient in relevant computer applications and systems.
• Full clean UK driving licence.

Key job areas of the General Manager role

• Lead the dealership team, including supporting both the sales and aftersales functions.
• Build and maintain positive manufacturer relationships.
• Manage and monitor performance to achieve agreed dealership targets.
• Demonstrate excellent customer service skills and behaviours.
• Maintain up-to-date brand and company knowledge on products and ensure the team keep informed.
• Oversee financial management for the dealership.
• Lead the strategic development of the dealership to achieve key targets.
• Ensure site compliance in all areas of H&S, GDPR and finance.
• Monitor individual and team performance against targets and support training where required.

The exciting benefits we offer our General Managers

• Company car
• Health care
• Mental and physical health support provided by BEN
• Additional holiday for extended service
• Birthday off
• Retail offers and vouchers
• Eligibility to join our car scheme (after a qualifying period)
• Free MOT for employees
• Discounted aftersales, service, repairs and parts
• Company pension scheme

About Us

Quest Motor Group is part of SLM Group which continues to be run as a family company and has grown to include sites across the South East and East Anglia. SLM Group are an Equal Opportunity Employer, who aim to continuously improve our diverse and inclusive workforce to ensure every employee feels valued.