General Manager

Pack Horse; Affetside; On-site; GBP 40,000 - 48,000; Full time

Job summary

A premium dining pub in Affetside seeks a General Manager to lead operations and enhance customer service. The ideal candidate will possess strong leadership qualities, a passion for hospitality, and experience managing food-led sites. Responsibilities include engaging with customers, nurturing a loyal team, and ensuring financial efficiency. Join us in fostering a vibrant community atmosphere while serving exceptional food and drinks. This role offers competitive pay and development opportunities.

Benefits

Bonus scheme

Enhanced pension scheme

Healthcare

Life assurance

Employee discounts

Paid breaks

Qualifications

• Strong customer service skills with ability to inspire and develop a culture.
• Experience managing fresh food led sites generating significant revenue.
• Ability to plan strategically and keep a focus on long-term goals.

Responsibilities

• Operated a successful food led site with impressive net sales.
• Build and maintain a strong community reputation through social media.
• Engage with customers and respond to their feedback effectively.
• Lead and motivate the team, creating a professional culture.
• Manage key performance lines and maintain financial control.

Skills

Customer service skills

Team leadership

Event hosting

Strategic planning

Financial management

Job description

What’s on offer?

Up to £48000 per year + bonus scheme, enhanced pension scheme, healthcare, life assurance and illness protection plan, discounts platform, 24/7 access to GP online, paid breaks, 50% discount off food for up to 6 people, 50% off accommodation and employee assistance programme offering 24/7 support and advice.

What hours will you be working?

48 hours per week including evenings and weekends with 2 consecutive rest days each week.

Your Development

Learning & development programme with funded hospitality qualifications, career planning, support and progression opportunities.

The Pub - The Pack Horse

A rare opportunity has come up at one of our premium dining sites - The Pack Horse. The site, in Affetside, is nestled in an attractive rural setting and sits on top of the hills above Bury and enjoys a fantastic local reputation serving fantastic quality food and drinks with exceptional customer service.

The Pack Horse features an attractive open plan bar with cosy adjacent areas for drinkers, diners and walkers as well as a dedicated dining area and a drinking and dining terrace offering superb views over the open countryside. An exciting blend of top-quality ingredients, many locally sourced, coupled with the Chef’s flair and originality promises a menu selection for all tastes.

It’s the perfect place to enjoy wintery nights by the fire or sunny weekends in the beer garden.

The Pack Horse. Pub & Dining | Affetside, Bury (packhorseataffetside.co.uk)

What you’ll be doing as a General Manager

The General Manager is a key role in making the Pack Horse a success.

• You will have operated fresh food led sites that take at least 35K net a week and with a 35%/65% wet/dry split
• You’ll be geared up towards self‑promotion through social media and building a fantastic local reputation with the ability to host quality events.
• You build and maintain a strong reputation based on great food and excellent hospitality. You engage with customers and their feedback is important to you.
• You build and motivate a strong efficient team. You’re an active leader, creating a culture of involvement, professionalism, and fun. Your team are loyal, and you recognise their contributions regularly.
• You know your way around a P & L and actively manage your key lines.
• You are super organised, have tight control on cash and stocks, manage your controllable costs and your admin is always impeccable and returned on time.

And of course you’ll love people and pubs!

Skills & Experience

• With a focus on developing positive relationships within the community, you will have strong customer service skills with the ability to develop an inspiring culture across the site for your customers and your team.
• You will seek to improve your site and your own personal development, through a process of continual learning, and be an advocate of continual learning and development for your team.
• Able to plan and organise, you will have a strategic awareness of the long‑term goals of the business and be able to achieve your objectives, using evidence‑based decision making, and your determination to succeed.
• As a General Manager you will be passionate, resilient, friendly and fair, you will have a strong and ethical approach to carrying out your role, and be an empowering leader for your team.

Your Pub

History being particularly famous for its resident skull, reported to belong to the Early of Derby’s executioner. It has an excellent reputation for quality food drink and customer service. It holds a 70‑seater indoor restaurant, a relaxed dining and drinking area within the rest of the pub, and further outdoor seating to enjoy the amazing views of the area. Walkers, dogs and families are all

About Hydes

Established in 1863, Hydes Brewery is based in Manchester has expanded to include a portfolio of nearly 50 restaurants, pubs, bars, and hotels, and continues to grow, while still retaining its family feel. We have pubs across Greater Manchester, Lancashire and throughout Cheshire including Chester and Wrexham and some in the Wirral, near Liverpool.

Hydes’ vision is to deliver exceptional hospitality, and it’s our people that will help us achieve this. With a mission to deliver attractive environments, high quality products and exceptional service, we value our people and believe in recognising, rewarding and developing our teams.

Our aim is to create a great teamworking environment in which the opinions of all are sought and valued, and to grow our future talent from within, with continued development and progression opportunities.

Hydes is #OpenToAll and committed to encouraging equality, diversity and inclusion among our people, and we oppose and want to eliminate discrimination and welcome your application whatever your background or situation. We believe that everyone is unique and there should be no barriers to entry and no limits to ambition. We want everyone in our business to be treated with fairness and respect. If you need reasonable adjustments at any point in the application or interview process, please let us know.