Furniture Specialist

Harrods Careers; Cheltenham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading luxury retailer in Cheltenham seeks a full-time Furniture Specialist to join their Furniture department. The successful candidate will provide exceptional customer service and demonstrate strong product knowledge. Responsibilities include processing orders, building client relationships, and collaborating with design teams. Ideal applicants should have experience in premium retail and a passion for furniture. Enjoy a competitive salary, commission scheme, and in-store discounts while working in a friendly environment.

Benefits

Competitive salary

Commission scheme

22 days’ holiday

33% in-store discount

Season ticket loan

Qualifications

• Experience in a premium or luxury retail environment.
• Ability to provide tailored luxury service to clients.
• Passion for furniture and interior design.

Responsibilities

• Provide world-class, personal customer service.
• Build a loyal client database and process furniture orders.
• Collaborate with design teams and ensure aftercare.

Skills

Exceptional customer service

Product knowledge

Attention to detail

Communication skills

Collaboration

Tools

MS Excel

Job description

Furniture Specialist

We’re currently looking for a full‑time Furniture Specialist to join our welcoming and close‑knit Harrods family in the Furniture department. If you are a luxury home décor enthusiast with an eye for detail and product specifications, passionate about exceptional customer service, and confident using technology (ordering systems, MS Excel, etc.), this is the perfect opportunity for you.

About the Role

As a Furniture Specialist, you’ll be responsible for providing world‑class, personal customer service and demonstrating exceptional product knowledge. You will proactively build a loyal client database and accurately process Furniture orders, continuously driving and converting leads to achieve business goals.

Your core responsibilities include selling Furniture and bringing the customer's vision to life through your product knowledge and service skills. You will collaborate with Private and Personal Shopping, as well as our Harrods Interior Design Team. You will take ownership and be accountable for Furniture orders from start to finish, including aftercare, to maintain exceptional levels of customer service.

In return, you’ll enjoy a package that includes a competitive annual salary and access to our commission scheme, a company pension, 22 days’ holiday, your birthday off, up to 33% in‑store discount (including across our food hall and restaurants), and a season ticket loan.

About You

You will ideally have experience working in a furniture & lifestyle environment with a premium or luxury retailer. You’ll be responsible for providing a world‑class, personal customer service, demonstrating exceptional product knowledge, and building quality customer relationships to achieve business goals whilst being an ambassador for the values and Harrods brand.

• Have experience offering a tailored personalised high‑end luxury service to clients.
• Have a strong attention to detail.
• Have confident communication skills to liaise with multiple teams and partners.
• Be passionate about furniture and interior design.
• Be collaborative in your nature and thrive as part of a team, building relationships with colleagues and customers alike.

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers and the most sought‑after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

Uniquely You

Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.

At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.

If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods.

Additional Information

Time Type: Permanent

Department: Furniture (Abbie‑Jayne Porter)