Front Office Team Member - Bristol

LGH - Holiday Inn; Bristol; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hotel chain in Bristol is seeking a motivated Front Office Team Member. You'll be the first point of contact for guests, providing exceptional customer service from check-in to inquiries. We value strong communication, multitasking abilities, and a friendly demeanor. Join us for a dynamic work environment with opportunities for professional growth, competitive employee benefits, and the chance to make a lasting impression on our guests.

Benefits

Employee discounts

Access to employee room benefit programme

Shopping discounts

Free meals on duty

Free parking

Qualifications

• Previous experience in a customer-facing role, ideally in a hotel or hospitality environment.
• Strong communication and interpersonal skills, with a friendly and welcoming personality.
• Ability to multitask and work in a fast-paced environment.
• Flexible availability, including weekends and holidays.

Responsibilities

• Provide outstanding customer service to all guests, including check-in and check-out.
• Address guest requests and concerns promptly.
• Answer phone calls and emails, take reservations, and manage guest information.
• Assist with administrative tasks such as billing and record-keeping.
• Work closely with other hotel departments to ensure smooth operations.

Skills

Customer service

Communication skills

Multitasking

Interpersonal skills

Tools

Reservation software

Property management systems

Job description

Are you a highly motivated, customer-focused individual ready to make a difference? We're looking for someone like you to join our hotel as a Front Office Team Member, working 40 hours per week. As the first point of contact for our guests, you'll play a crucial role in creating memorable and seamless guest experiences.

Responsibilities

• Deliver Exceptional Service: Provide outstanding customer service to all guests, including check‑in, check‑out, and responding to inquiries.
• Handle Requests Efficiently: Address guest requests and concerns promptly, ensuring their satisfaction.
• Manage Communications: Answer phone calls and emails, take reservations, and manage guest information.
• Support Operations: Assist with administrative tasks such as billing, record‑keeping, and report generation.
• Collaborate with Teams: Work closely with other hotel departments to ensure smooth operations and a seamless guest experience.

Qualifications

• Previous experience in a customer‑facing role, ideally in a hotel or hospitality environment.
• Strong communication and interpersonal skills, with a friendly and welcoming personality.
• Ability to multitask and work in a fast‑paced environment.
• Familiarity with computer systems and software, including reservation and property management systems.
• Flexible availability, including weekends and holidays.

Why Join Us

• Be the First Impression: As the first point of contact, you'll set the tone for our guests' entire stay.
• Dynamic Environment: Thrive in a fast‑paced, supportive setting where your contributions are valued.
• Growth Opportunities: Be part of a team that encourages professional development and career growth.

The Holiday Inn Bristol‑Filton is ideally located just off Junction 1 of the M32, close to the University of the West of England Bristol (UWE) and MOD Abbeywood. The hotel offers a variety of dining options, a bar and lounge, and a Health and Fitness Club with a fully equipped gym, heated swimming pool, and sauna.

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognized brands such as Crowne Plaza, Holiday Inn, and Best Western, we are the premier destination for those seeking a fulfilling career in hospitality.

Benefits

• Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
• Access to the IHG employee room benefit programme across their global portfolio (T&Cs apply).
• Shopping discounts – ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and TV
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking