Front Office Supervisor

IHG Hotels & Resorts; Manchester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading hotel chain in Manchester is seeking a dynamic Front Office Supervisor. You will oversee daily operations, manage the team, and engage with guests to ensure exceptional service. Ideal candidates will have front office experience and strong communication skills. Benefits include competitive salary, career progression opportunities, and worldwide discounted rates.

Benefits

Competitive salary

Guaranteed hours

Paid overtime

Worldwide discounted room rates

Employee assistance programme

Qualifications

• Experience in a hotel front office role is essential.
• Previous supervisory or team leader experience is ideal.
• Strong communication and people skills are key.

Responsibilities

• Oversee check-in and check-out, ensuring a warm welcome.
• Be fully conversant with hotel emergency procedures.
• Guide, train and motivate the front office team.

Skills

Hotel front office experience

Strong communication skills

Problem-solving

Tools

Opera PMS

Job description

Overview

The Manchester Deansgate Hotel is seeking a dynamic Front Office Supervisor to join the IHG Hotels and Resorts family. The property is located in Manchester, within Beetham Tower, featuring 279 rooms and amenities including Cloud 23 sky bar, 2 Rosette Podium Restaurant, an indoor pool, and a fitness centre. The hotel hosts 14 meeting rooms and over 1,800 square feet of event space, with plans to transition to the InterContinental brand by 2027.

Front Office Supervisor (Full-Time) – you will carry out the following duties:

• Leading the team and managing daily operations – oversee check-in and check-out, ensuring a warm and authentic Manchester welcome. Experience in a hotel front office role with Opera or a similar PMS is essential.
• Covering duty manager shifts – be fully conversant with all hotel emergency procedures and take responsibility to ensure smooth and safe hotel operations.
• Coaching and supporting the team – guide, train and motivate the front office team to deliver exceptional service. Previous supervisory or team leader experience is ideal.
• Handling guest requests and challenges – own escalated issues, use problem-solving skills to turn challenges into positive experiences and memorable stays.
• Engaging with guests – create authentic, personal connections, share local knowledge, and adapt your approach to different guest needs. Strong communication and people skills are key.
• Championing IHG One Rewards – recognise and celebrate loyal members, encourage sign-ups, and inspire the team to do the same.

Benefits and opportunities

• Financial security – competitive salary, guaranteed hours, paid overtime, a free meal on shift, paid holidays, subsidised unsocial hour travel support and enhanced sick pay.
• Growth and development – extensive training, opportunities for career progression across the world, plus 2 paid days volunteering per year.
• Colleague perks – worldwide discounted room rates, discounted F&B on employee rate, generous friends and family rate, plus discounts on supermarket shop, experiences and retailer perks.
• Wellbeing – maternity/paternity pay, employee assistance programme (24/7) and access to mental health support.

If you are looking to join an iconic and sophisticated hotel, click apply today to explore this opportunity.

You must meet the legal requirements to work in the UK.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We believe that all colleagues deserve equal opportunities to develop and grow, without regard to race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status, or any other characteristic protected by law.

Don’t meet every single requirement? Apply anyway to start your journey with us.