Front of House Receptionist

PROception; London; On-site; GBP 35,000; Full time

Job summary

A leading company in the Farringdon area seeks an experienced receptionist to deliver a high level of customer service at their Front of House. The successful candidate will manage visitor relations, administrative duties, and team dynamics while ensuring operational excellence in a prestigious setting.

Benefits

Employee discount scheme

Bespoke Training

Cycle to Work Scheme

Social events and activities

Pension scheme

Employee mental health assistance

Recognition schemes

Qualifications

• Experience in Front of House or Customer Service Manager roles preferred.
• Track record of delivering outstanding service.
• Experience managing teams and conducting appraisals.

Responsibilities

• First point of contact for visitors, ensuring a welcoming experience.
• Manage visitor processing using building software.
• Conduct team meetings and training for staff.

Skills

Excellent communication

Dynamic interpersonal skills

Organisational skills

Customer focus

Multi-tasking

Risk awareness

Tools

MS Office

Job description

Job Purpose

We are seeking an experienced, professional and polished receptionist with extensive customer service knowledge who can provide a warm and friendly welcome at the Front of House Reception, within a prestigious building the Farringdon area.

The ideal candidate will be the first point of contact for all visitors and occupiers to the building and will provide a welcoming and efficient front of house experience through proactive lobby hosting, building and maintaining positive relationships and addressing any queries or concerns promptly.

The role will also consist of but will not be limited to, accurate visitor management using the building software platform, co-ordination with security personnel to ensure the safety and security of the building, general administrative support including management of correspondence, reviews of operating procedures and the occupier experience, and regular client liaison to ensure our delivery is aligned to their expectations.

The post is offered on a full-time, permanent basis upon completion of your 6-month probationary period. Hours of work are 08:30-17:30, Monday to Friday, however the successful candidate will require a flexible approach to ensure that the operational needs of the business are met.

This position offers a very competitive annual salary of £35k with a holiday entitlement of 28 days, inclusive of bank holidays.

PROception prides itself on offering an exemplary welcome to our clients, combining the three key disciplines of reception, concierge, and security. Responsibilities as per below, but not limited to:

Key Responsibilities

Ensure that our 6-star level of guest experience is always delivered

Ensure that an exceptional standard is consistently maintained

Conduct team toolbox talks and briefings, including One-Team approach cross-training.

Attend and participate in weekly site team meetings

Take ownership of the reception in its entirety, health & safety, defects reporting, presentation standards and promoting ideas to enhance the guest experience.

First point of contact for occupier services, which will include service requests reactive and non-reactive.

Key responsibility in the disaster recovery and emergency planning and delivery.

Ability to prioritise in a fast-paced environment

Willingness to attend training, including health & safety and compliance

Champion, implement and oversee our customer service package

Undertake site welfare and image and uniform checks

Complete weekly client reports.

Rota management.

Mentor and motivate staff to provide excellent customer service

Ensure compliance with site procedures and oversee implementation

Conduct and monitor staff appraisals including HR / disciplinary issues

Inductions, training, and development of staff

Review and improve contract management performance

Develop, build, and strengthen client relationships

Report regularly to the Operations Manager and escalate any issues accordingly.

Ensure consistent growth in developing client add-on revenue and pipeline streams.

Support the operations team with recruitment/ H&S activities/ HR Processes/ HR reports.

You will have the ability to multi-task and work well under pressure.

Personal Specification

Excellent communication and dynamic interpersonal skills.

Innovative and proactive approach.

Previous proven track record in delivering outstanding world-class service within the industry.

Experience in a similar role for example: Customer Service Manager, Front of House Manager or Hospitality Manager would be considered.

Experience of managing teams.

Highly developed interpersonal skills to build and sustain effective working relationships.

Experience of staff appraisals/HR processes.

Proactive and ability to work well under pressure.

Exceptional customer focus and care, with the flexibility, energy, and desire to understand the company cultures.

Must have strong organisational skills and proven experience in managing a team in a demanding, fast-paced environment.

Risk awareness.

Ability to liaise with the client, build solid working relationships and manage conflicting priorities.

Good understanding and experience with all MS office and ability to delivery presentations and user guides.

What We Offer

SIA Licence preferred but not essential

Highly competitive salary within the corporate sector.

CPD- Bespoke Training, Learning & Development opportunities.

Licence Upskill- where applicable.

Perk Box- Employee discount scheme.

Laundry service for tailored uniform.

Cycle to Work Scheme.

Social events and activities.

Pension scheme.

Employee mental health assistance helpline.

Recognition schemes including our employee of the month programme.

Employee HSF Scheme.