Front of House Officer

London Borough of Richmond upon Thames; England; On-site; GBP 35,000 - 42,000; Full time

Job summary

A local council is seeking a Front of House Officer to ensure a quality visitor experience at Orleans House Gallery in Twickenham. This full-time role involves maintaining safe operations, staffing key areas, and assisting with events. Ideal candidates should have customer service experience and a commitment to health and safety. The position offers a supportive work environment and numerous benefits.

Benefits

40 days annual leave

Flexible working

Generous pension plan

Qualifications

• Experience in a customer-focused environment, ideally within a cultural venue.
• Ability to work within agreed operating procedures.
• Open to further training in customer service and health and safety.

Responsibilities

• Maintain safe and secure operations for high-quality visitor experiences.
• Ensure proper staffing at key points and adherence to safety policies.
• Responsible for the presentation of Orleans House and assisting with events.

Skills

Customer service experience

Understanding of health and safety procedures

Willingness to receive training

Job description

About Us

Job Title

Front of House Officer

Salary Range

£35,391 - £41,637 pa

Contract

Permanent, Full time

Location

Orleans House Gallery, Orleans Rd, Twickenham TW1 3BL

Objective of the Role

Do you enjoy delivering excellent customer service in thriving cultural venue?

Do you like working as part of a small team to complete a varied list of day-to-day operational duties?

If you answered yes, we want to hear from you!

The Front of House Team for Orleans House Gallery and Richmond Arts Service provide a crucial role in ensuring visitors have an enjoyable and safe visit to a beautiful cultural space situated just off the banks of the Thames in Twickenham.

About The Role

This is a full-time position (36 hours per week). This position would be on a 4-week rotation, and it requires working 3 weekends out of 4.

The Front of House Officers for Arts and Orleans House Gallery (OHG) are responsible for day-to-day operations for the Arts Service, including Orleans House Gallery (Grade 1); for maintaining public access to the site; the day to day operations and associated systems and processes.

You will work closely with staff from across the council, within the arts service, partners, volunteers, members of the public and members of outside organisations.

Your Duties

• Maintain day to day safe, secure operations that also allow for the delivery of focused high quality and innovative creative engagement activities.
• Ensure that the Front Desk, gallery spaces and other key points are staffed, wherever necessary, and all personnel maintain safe communication and follow policy best practice on personal safety issues.
• Be responsible for the presentation of the Orleans House site and building, and assist with functions and hires as necessary.
• Be part of different project teams, which may for example include our Family or Exhibition Programme, that are led by other staff.

Essential Qualifications, Skills And Experience

• You will have experience of working in a customer focused environment, ideally within a public or cultural building.
• You must understand the importance of working within agreed operating procedures and be an ambassador for onsite Health and Safety.
• You will be willing to receive training in Health and Safety procedures.
• Open to receive further training in areas such as customer service.

Closing Date

Monday 22nd September (midnight)

Shortlisting Date

W/C 22nd September

Interview Date

W/C 29th September

Start date

Monday 1st December

We may close this vacancy early once a sufficient number of applications has been received. Please submit your application as soon as possible to avoid disappointment.

Richmond & Wandsworth Better Service Partnership are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment. Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.

Richmond and Wandsworth Councils

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