Front Desk Guest Experience Specialist

Aimbridge Hospitality; Tees Valley; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global hospitality brand in Tees Valley seeks a Front Office Guest Service Assistant to deliver exceptional customer service. You will greet guests, handle reservations, and manage complaints, ensuring a positive guest experience. Ideal candidates should possess strong communication, organizational, and technical skills. This position offers leading industry benefits and the opportunity to grow within a passionate team.

Benefits

Industry leading training and leadership development

Hotel discounts portfolio wide

Access to Stream for pay as earned

24/7 employee assistance programme

Uncapped incentives

Free staff parking

Qualifications

• Excellent verbal and written communication skills required.
• Effective organizational skills to manage reservations and operations.
• Detail-oriented approach to ensure accurate bookings.
• Basic computer proficiency including email and internet usage.

Responsibilities

• Greet guests and assist with check-in/check-out.
• Handle guest inquiries and complaints professionally.
• Book reservations and provide information on local attractions.
• Maintain a clean and organized workspace.

Skills

Communication skills

Organisational skills

Attention to detail

Technical skills

Tools

Microsoft Office

Hotel management software (Opera, Fidelio)

Job description

A global hospitality brand in Tees Valley seeks a Front Office Guest Service Assistant to deliver exceptional customer service. You will greet guests, handle reservations, and manage complaints, ensuring a positive guest experience. Ideal candidates should possess strong communication, organizational, and technical skills. This position offers leading industry benefits and the opportunity to grow within a passionate team.