Free People 8hr Stylist - Regent Street, London

URBN; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading retail company in London seeks a dynamic customer service representative to enhance the shopping experience by building genuine relationships and maintaining store standards. Candidates should possess excellent communication skills, a passion for the brand, and the ability to thrive in a fast-paced environment. A range of employee perks and a commitment to personal development is offered.

Benefits

Life Leave

Employee Assistance Program

Discount off external gym memberships

Private Medical Insurance

Up to 40% employee discount

Season ticket loan

Cycle to work scheme

Continued learning and development support

Responsibilities

• Exceed customer service expectations by building relationships.
• Greet all customers upon entering the store.
• Maintain store merchandising and operational standards.

Skills

Energy and happiness

Relationship building

Clear verbal communication

Ability to thrive in fast-paced environments

Team player experience

Flexibility in working hours

Eagerness to learn and grow

Job description

Overview

Location: This position is located at 247 Regent Street, London, , WB12EN United Kingdom

Role Summary: To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.

Responsibilities

• Exceed the customer's service expectations by meeting the following responsibilities:


• Build genuine relationships with customers.


• Greet all customers upon entering the store.


• Offer to hold items for the customer at the cash wrap or in the fitting room.


• Determine the customer's needs and offer suggestions and alternatives.


• Utilize all customer care resources.


• Offer to locate out of stock product from direct or from another store.


• Assist in maintaining store merchandising and operational standards.


• Uphold all company policy and procedures.


• Maintain a high level of awareness and concern for Loss Prevention.


• Facilitate the zones of the floor based on business needs.

Also may include:

• Comment on items purchased.


• Inquire if their purchase is a gift that will need to be wrapped.


• Request the customer's zip code or email address.


• Ring transactions efficiently - issue a receipt.


• Compare signatures on back of card and on the POS Screen.


• Demonstrate knowledge of return policy.


• Practice proper phone etiquette.


• Perform all register functions.


• Train new stylists on Register University.


• Maintain cash wrap organization, cleanliness and restock.

Qualifications

• Energy and happiness that is contagious to your friends, family, and everyone around you


• Builds relationships naturally, embraces individuality and diversity


• Exhibits clear verbal communication skills


• Ability to thrive in a fast paced, rapidly evolving environment


• Heart and soul for the FP brand


• Experience being a team player


• Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays


• Eagerness to learn and grow within the organization

Perks

• Work Life Balance:
  
  • 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement
  
  


• Wellbeing:
  
  • Employee Assistance program to support with mental, physical and financial health
  • Discount off external gym memberships
  • Private Medical Insurance for eligible employees
  
  


• Employee Discounts:
  
  • Up to 40% employee discount at all URBN Brands
  
  


• Travel:
  
  • Season ticket loan for eligible employees
  • Cycle to work scheme for eligible employees
  
  


• Continued Development:
  
  • We offer structured support within the business alongside continued learning and development
  
  

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.