Fixed Term Inbound Customer Service & Sales Advisor - Part Time

NWF Group; Crewe; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading fuel distribution company is seeking a part-time Customer Service Advisor based in Crewe. The role involves managing customer queries efficiently, supporting sales by converting quotes into orders, and ensuring exceptional service. With a commitment to employee growth and development, there are extensive training opportunities available. The position offers a competitive salary, flexible hours, and a range of benefits, including holidays, discounts, and a company pension. This is a fixed-term role with the potential for permanent employment for the right candidate.

Benefits

Flexible working hours

33 days holiday including bank holidays

Discounts across shopping and travel

Extensive training opportunities

Company pension

Cycle-to-work scheme

Life assurance

Qualifications

• Previous experience in a customer-focused role, preferably telephone based.
• Ability to provide outstanding customer service to meet SLAs.
• Strong computer skills including Microsoft Office.

Responsibilities

• Handle customer queries from first contact through to resolution.
• Support sales by converting quotes to orders.
• Manage high volume of customer calls efficiently.

Skills

Customer-focused role experience

Confident telephone manner

Negotiation skills

Strong interpersonal skills

Computer literate (Microsoft Office)

Job description

Job Advert

NWF Fuels are recruiting a Customer Service Advisor to join our well‑established, high‑performing, fast‑paced team, based out of our head office in Crewe. Our customers are at the centre of our business and providing the best possible service is paramount. The Customer Service Advisor is responsible for handling queries through to resolution in a timely manner and supporting the sales function through converting previous quotations into orders.

Why NWF Fuels?

• £11,428.56 per annum plus bonus opportunity
• Flexible on hours preference – 18 hours per week part‑time
• Optional Saturday paid at enhanced overtime rate of 1.5× hourly rate
• Initially fixed term to April 2026 to support through the peak period – permanent opportunity for the right candidate
• 33 days holiday including bank holidays with the option to buy more
• Discounts across shopping, groceries, travel, entertainment, dining, days out, health & beauty and much more!
• Extensive progression opportunities across the wider group that has two other businesses
• Incentive and company days out
• Extensive training opportunities with funded accredited courses
• Medicash
• Long service awards
• The usual: company pension, life assurance, cycle‑to‑work scheme, employee assistance programme, free refreshments, free on‑site parking

Day to Day

• Managing customer queries from first contact through to completion, communicating with internal departments to resolve any issues quickly and to the customers’ satisfaction
• Supporting the sales team by converting previous quotes to completed orders
• Dealing with a high volume of customer calls over the peak period
• Recording all data accurately into our systems keeping customer records up to date

What Will You Bring?

• Previous experience in a customer‑focused role – telephone based would be advantageous
• Friendly, approachable and confident telephone manner
• Confident negotiation skills when working with customers to convert quotes into orders
• Ability to provide unrivalled customer service and work to SLA’s
• Strong interpersonal skills with the ability to build relationships both with customers and other internal departments
• Computer literate including Microsoft Office

Who are NWF Fuels?

NWF Group comprises of three key businesses: NWF Fuels, NWF Agriculture & Boughey Distribution. Employing over 1,400 colleagues across the group, we encourage and empower our people to progress and move fluidly through the group, meaning the sky really is the limit when you join us!

What makes NWF Fuels different?

Our commitment to the customer and our focus on service is what sets us apart in the market, and our people are the driving force! We supply a range of fuel‑related products throughout the UK to domestic, agricultural, commercial and retail customers through our modern fleet of over 155 tankers and a strategically located depot network allowing us to service more than 113,000 customers. The business has grown organically and through acquisition and is currently standing as the third largest fuel distributor in the UK – we plan to climb higher and want you to be a part of it!

Equal Opportunities

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.