Fire & Security Service Engineer

Marlowe Fire & Security Group Talent Acquisition; Llandudno; On-site; GBP 55,000; Full time

Job summary

A leading Fire and Security solutions provider is seeking a Fire & Security Service Engineer to maintain systems across the UK. This role involves responding to service calls, planning visits, and delivering outstanding customer service. Ideal candidates will have a technical background and strong communication skills. A comprehensive benefits package including a competitive salary, vehicle allowance, and training opportunities is offered.

Benefits

OTE - £55,000 including salary and commission

Company Van

Paid Holidays plus Bank Holidays

Life Assurance

Mental Health & Well-being scheme

Development & Progression opportunities

Qualifications

• Experience in maintaining Fire and Security Systems.
• Strong communication skills with customers.
• Ability to maintain stock levels and attend training.

Responsibilities

• Maintain Fire and Security Systems in assigned area.
• Respond to service calls on Fire and Security systems.
• Plan and ensure effective communication with customers.

Skills

Technical background in electrical/electronic industry

Good knowledge of Fire and Security Systems

Front-line customer contact experience

Excellent organisational skills

Exceptional customer service skills

Job description

Overview

Fire & Security Service Engineer -
Join Marlowe Fire & Security, where innovation meets dedication! We are on the lookout for a passionate and experienced Fire & Security Engineers to work on our renowned client's sites across the UK.

Why Marlowe Fire & Security? As one of the fastest-growing companies in the industry, we pride ourselves on our ability to deliver excellence—from the initial design to long-term maintenance. Our employees are our greatest asset, and we empower them with the tools they need to succeed. With Marlowe Fire & Security, you will enjoy a vibrant company culture, career progression opportunities, and a comprehensive benefits package including a competitive salary, vehicle allowance, and more!

Your Role as a Fire & Security Service Engineer

Our Engineers maintain Fire and Security systems in line with current standards and customer requirements. The successful Engineer will contribute to the team, strive to deliver world class customer service, and will be rewarded for doing so.

• Maintain Fire & Security Systems in your assigned area
• Respond to service calls on all types of Fire and Security systems in line with current standards and customer requirements
• Plan and respond to routine and reactive call visits in your area
• Maintain effective communication with customers when planning site visits
• Maintain your stock levels with support from the Stores team
• Attend training sessions as and when required
• Attend Engineering team meetings as and when required
• Identify any personal training and development needs to help you provide the best possible customer service

Our Systems

Fire: Gent, Notifier, Kentec, Ziton, Advanced, Morley, C-Tec, Protec
Intruder: Galaxy, Texecom, Scantronic, Menvier, Risco
CCTV: Hikvision, Dahua, Bosch, Generic Analogue Systems
Access Control: Paxton, PAC. Salto

What We're Seeking

We're thrilled to connect with candidates who not only have the expertise but also possess a passion for making a significant impact. Here's how you can excel in this position:

For this opportunity, we are specifically looking for candidates who offer:

• A technical background in the electrical / electronic industry
• Good all-round knowledge of Fire and Security Systems
• Experience of front-line customer contact preferred
• Excellent organisational skills
• A professional and presentable demeanor, always
• An ability to deliver exceptional customer service

At Marlowe Fire & Security, you\'ll join a vibrant team that appreciates your contributions and is dedicated to your growth. If you\'re ready to elevate your career while making a meaningful difference, we can\'t wait to hear from you!

Benefits

At Marlowe Fire & Security, we understand the pivotal role that fair compensation plays in the success of our team. We provide remuneration packages that include comprehensive benefits and incentives designed to enhance well-being and prospects of our employees.

• OTE - £55,000 inclusive of basic salary, overtime, on-call, travel time, and Engineer commission scheme
• Company Van with fully fitted Van vaults
• Full use of our Academy training + external training
• 6 training days a year
• Royal London Pension Scheme
• Life Assurance x4 Basic Salary
• Employee Recognition Scheme
• Paid Referrals Scheme (up to £1,000 per successful candidate referral, unlimited referrals)
• Paid Holidays plus Bank Holidays
• Additional Day holiday each full year of completed service (up to 25 days)
• Mental Health & Well-being scheme
• Development & Progression opportunities
• 4-Day induction upon start providing you with a full introduction to the company, training, assessments, portal access, issue of vehicle & equipment

A Little More About Marlowe Fire & Security

We proudly operate across the nation, serving a wide range of industries in both commercial and domestic settings. Our goal is to provide fire and security solutions tailored to the specific needs of our customers. Each of our solutions is crafted to meet the unique compliance standards of the industries we serve, helping them ensure site security and protect their teams. We also enjoy the advantage of being part of a larger group within the Fire Protection, Security & Building Management Systems sector. This collaboration allows us to share best practices, access development academies, and leverage Human Resource expertise, all contributing to continuous improvement in this vital service industry.

We\'re big enough to deliver results but small enough to genuinely care.

Our Businesses Include:

• Marlowe Fire & Security marlowefireandsecurity.com
• Alarm Communications acl.uk.com
• Clymac clymac.co.uk
• FAFS Fire & Security fafsfireandsecurity.com
• Marlowe Kitchen Fire Suppression marlowefireandsecurity.com
• Morgan Fire Protection morganfire.co.uk
• Marlowe Smoke Control marlowe-aov.co.uk

Equal Opportunities

We are dedicated to fostering a diverse and inclusive workplace where everyone can feel comfortable being themselves. We celebrate our unique qualities and truly believe that a culture of inclusion enables us to serve our customers better. We are committed to equal opportunities, so if you need any reasonable adjustments to help you participate in the recruitment process, please let us know.

Right to Work

Unfortunately, we are unable to provide Right to Work Sponsorship.

If you do not currently have the Right to Work in the UK or will require additional assistance to extend your current Right to Work status, we regret to inform you that your application cannot be considered.