Field Service Technician (219lw) –Surrey, Sussex or Kent

Ex-Mil Recruitment Ltd; Crawley; On-site; GBP 30,000 - 35,000; Full time

Job summary

A specialist recruitment agency is seeking a Field Service Technician to provide technical support and repairs in Surrey, Sussex or Kent. Candidates should have a mechanical background and excellent communication skills. The role involves diagnosing faults, ensuring customer satisfaction, and maintaining safety practices. Competitive salary offered, with opportunities for personal development.

Qualifications

• Ideally, a mechanical/electrical background.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving skills.

Responsibilities

• Carry out servicing and repairs on manufacturers equipment.
• Diagnose repair faults effectively.
• Maintain a high degree of customer service.

Skills

Mechanical background

Excellent communication

Problem-solving skills

Strong knowledge of Microsoft Office

Team player

Job description

Overview

Field Service Technician (219lw) – Surrey, Sussex or Kent - £30,000 - £35,000 + Overtime

Our client, a specialist distributor of maintenance equipment & irrigation systems, are seeking a Field/Mobile Service Technician (candidates must be based in Surrey, Sussex or Kent) to provide practical, field, technical and repair support to end user customers of the brands, enhancing their product satisfaction and experience.

Note: DUE TO THE NATURE OF THIS RECRUITMENT CONSULTANCY, WE ARE ONLY ABLE TO REPRESENT INDIVIDUALS WHO ARE EX MILITARY.

The core objective is to respond to the daily service & repair needs at locations outlined by the Service Manager. Focused on a ‘first time fix’ performance target and effectively managing your personal time and communication.

Key Responsibilities

• To carry out all servicing and repairs on manufacturers equipment as required by customers
• Effectively diagnosing repair faults (mechanical, electrical or hydraulic)
• To act in a sound and professional manner when dealing with customers, ensuring that the Company and product brands are always represented favourably
• To maintain a high degree of customer service for all support queries and requests and adhere to targets and principles outlined in the Service Level Agreement
• Ensuring that all relevant records for service/repair work, customer visits and working time by whatever methods are in place and required
• To take ownership of customer problems and be pro-active when dealing with customer issues, promoting good customer relations by a prompt response and taking personal responsibility for repair quality control – whether working alone or with other members of staff
• Ensuring safe working practices are maintained both within the workshop and when working at the customers location, including the use of all relevant personal protective equipment
• To escalate more complex issues to the Service Manager with a written job sheet
• To ensure any customer parts requirements are processed or relayed promptly and efficiently to the parts team or Service Manager
• To attend product and technical training events related to technical service and personal development training, as required, maintaining hands on practical skills

Experience required

• Ideally, some mechanical/electrical background (more so mechanical - or you may have been fixing military or other vehicles)
• Excellent communication, both written and verbal
• Confident, articulate, and professional speaking abilities
• Strong analytical and problem-solving skills
• Flexible and adaptable to changing environment with the ability to be proactive and strategic in thinking and reasoning
• Strong knowledge of Microsoft Office
• Ability to multi-task and a Team Player
• Solution driven

If you are interested in applying, please send a copy of your CV with a note outlining why this would be the ideal opportunity for you, to Liz Walsh at Ex-Mil Recruitment Ltd or by email to [e-mail]

https://www.ex-mil.co.uk/vacancies/8139/field-service-technician-mechanicalelectrical