Field Representative

Sol Recruitment Ltd; Cardiff; Remote; GBP 40,000 - 60,000; Full time

Job summary

A leading UK-based field services company is seeking a Field Representative to engage with customers and resolve account-related matters. Responsibilities include conducting visits, performing assessments, and ensuring compliance with standards. This full-time role offers a competitive salary, a company vehicle, and the opportunity to work remotely from home. Ideal candidates are self-motivated, flexible, and have strong communication skills.

Benefits

Competitive salary plus performance-based incentives

Company vehicle provided

Comprehensive training

Qualifications

• Strong interpersonal and communication skills.
• Self-motivated, proactive, and capable of working independently.
• Flexibility with working hours.

Responsibilities

• Conduct pre-disconnection visits and meter inspections.
• Perform customer vulnerability assessments and safety checks.
• Negotiate and facilitate payment solutions.
• Attend Magistrates Court to obtain and execute Rights of Entry Warrants.
• Oversee utility isolations and liaise with engineers and locksmiths.
• Ensure compliance with regulatory and industry standards.
• Maintain accurate and up-to-date records of all site visits.
• Provide high-quality service and effective conflict resolution.

Job description

Overview

A leading UK-based field services company is seeking an enthusiastic and motivated Field Representative to join its expanding team. This role offers an exciting opportunity to work independently while engaging with customers and resolving account-related matters on behalf of various clients, primarily within the utilities sector.

Responsibilities

• Conduct pre-disconnection visits and meter inspections.
• Perform customer vulnerability assessments and safety checks.
• Negotiate and facilitate payment solutions.
• Attend Magistrates Court to obtain and execute Rights of Entry Warrants.
• Oversee utility isolations and liaise with engineers and locksmiths.
• Ensure compliance with regulatory and industry standards.
• Maintain accurate and up-to-date records of all site visits.
• Provide high-quality service and effective conflict resolution.

Requirements

• Strong interpersonal and communication skills.
• Experience in debt negotiation, collections, or customer service (desirable but not essential).
• Self-motivated, proactive, and capable of working independently.
• Ability to work in a fast-paced environment with deadlines and targets.
• Basic IT proficiency and report-writing skills.
• Flexibility with working hours.

What’s on Offer

• Competitive salary plus performance-based incentives.
• Company vehicle provided (including private use, with tracker).
• Comprehensive training at the head office.
• The chance to work remotely from home with allocated territory-based visits.

This full-time position requires adaptability and a professional approach when interacting with customers. If you are looking for a rewarding career with a company committed to high standards and customer care, this role could be the perfect fit.

Apply today to become part of a dynamic and respected field service team.